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  • problem loading cubase project from other computer: error

    Hello,

    I migrate my computer A (offline) with all vsl  with elicencer to a new compter B also offline with now my vsl with Ilok.
    when I try to open an old cubase project, I got error in vienna ensemble pro 7: error! The file you are trying to load is invalid or innaccessible.
    I re-open My old computer and save from vienna ensemble pro : instance -> savec project to have a *.vep64

    but when I try to open this *.vep64 in my new computer with vienna ensemble pro  7 (ilok version ) it gaves me the same error:
    error! The file you are trying to load is invalid or innaccessible.

    Just like *.vep64 with e-lcencer must be convertet to ilok??!!
    best regards


  • Hi Dup, 

    Yes, every eLicenser project needs to be converted to iLok (once). 

    To do that online, the VSL Helper App is your friend. 

    To convert offline, you need your ViennaKey with the correct licenses attached. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • last edited
    last edited

    Hi Paul,

    Great thanks for your quick answer! I understand now
    If you have time to answer me to this: as I have an offline computer and Ilok with zerodowntime. Yesterday when I opened viennaPost ensemble pro it says and ina popup with coundown meter of 20sec : no internet connection.
    I finally put the ilok in my laptop and connect to ilok account and do synchronize : is it the right way? I don't speak very well english so I'm allways anxious when doing this kind of thnigs
    best regards


  • Hello Dup, 

    I'm not sure I understand the question, but: 

    On a computer with NO INTERNET CONNECTION, you need BOTH: 

    - eLicenser key
    and
    - iLok key

    to convert eLicenser projects. 

    Does that help?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    In fact yesterday when I opened my vienna esemble pro standalone on my offline computer I got this error:

    The TLC on Ilok 3 xxxx has expired... and if I click on Ok it says : no internet conection!

    P:SWhy can't I attach a print screen here ? when I click on post I got:
    You have exeeded the maximum number of character..


  • Hi, 

    Best to get in touch via support@vsl.co.at 

    You can add files when posting (click "Attach files to this post", then attach a file fitting the available formats). 

    TLC needs an internet connection to be renewed/checked, that's how the system works. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Ok thanks again

     Now I understand better

    best regards


  • last edited
    last edited

    Hi Paul,
     me again with the same problem ...grrr!!

    In fact yesterday when I opened my vienna esemble pro standalone on my offline computer I got this error:

    The TLC on Ilok 3 xxxx has expired... and if I click on Ok it says : no internet conection!

     

    I didn't remember what I did last time to renew the TLC (zero )downtime!!!
     What I tried is to put my ilok on a computer with internet, and sign to my ilok account etc.. and see my all licences but when I replug it on my music computer with no internet I have the the message

    The TLC on Ilok 3 xxxx has expired... and if I click on Ok it says : no internet conection!
    So the same question how to renew the TLC?
    best regards


  • Ok finally found!
    I write here for the next time:
     In the Ilok License Manager, select in left the ilok key and do view-<show details ans in the new windows we can see the Zero downtime to refresh


  • ErisnoE Erisno moved this topic from Vienna Instruments Pro on