[SOLVED] New computer instal

[RonL]

Installing a new computer.

Question 1

Can I install on the new computer the software before the de-activating Ilok on the old.

Question 2

My Steinway is already on a external drive. Can I just plug it in the new computer or do I have to re-install everything.

 

Thanks

 

Ron

[Paul]

Welcome Ron,

Yes, you can install the software and sample content on as many computers as you like. Your licenses will unlock them as soon as they are available on any given computer.

To add sample content on a new computer, click "Add existing libraries" in the Main Menu of the Vienna Assistant.

Best,
Paul

[RonL]

Thanks for the reply.

the Steinway was able to load in vienna assistant

however the vienna player keeps saying  I have no compatible pianos.

I have re installed the player and I have made sure Ilok is open, but still nothing

 

Ron

[Paul]

Hi Ron,

Did you make sure that your iLok Cloud Session is activated?

Here is more information for you regarding license management.

Check out the screenshots below the video to learn how to open a cloud session!

Best,
Paul

[RonL]

Both my keys for the 280 and Steinway are activated in the cloud

Do I need to deactivate and reactivate them.

Ron

@Paul said:

Hi Ron, 

Did you make sure that your iLok Cloud Session is activated?

Here is more information for you regarding license management.

Check out the screenshots below the video to learn how to open a cloud session!

Best, 
Paul

[Paul]

Hi Ron, 

I think you only need to activate your iLok Cloud Session, as shown in the screenshots. 

Best, 
Paul

[RonL]

ok I got it.

Any case some other idiot comes with the same problem...

Seems my ILok session remained opened on my old computer.

By shutting that down the pianos came to life.

Still, thanks for the help.

 

Ron

 

@Paul said:

Hi Ron, 

I think you only need to activate your iLok Cloud Session, as shown in the screenshots. 

Best, 
Paul