[SOLVED] Cloud libraries not working.

[Franz_S]

There was an iLok update today.
Now my cloud libraries from VSL are not working.
Means no libraries are shown in Synchron player except the libraries that are activated on my machine like Big Bang Orchestra free or Soft Imperial.
Nothing has changed. The paths are correct, Vienna Assistant says all libraries are installed and shows the folders.
I tried to deactivate my Synchron Prime Edition by choosing 'Deactivate' with the right mouse button to test if I can deactivate and activate it again. Now I can't activate it again by dragging it left to the cloud in iLok. Still says 0 of 1 activations used. All other libraries say 1 of 1 activations used, but they are simply not shown in Ensemble or Synchron Player. 

I also uninstalled and reinstalled iLok.

All my other libraries from other companies are activated on my machine and work.

Any ideas? Thank you!

[Franz_S]

SOLVED: 

What I did: I started my notebook where I also have VSL Players and iLok installed, did NOT install the iLok update and activated my Synchron Prime Edition on this notebook.

Went back to my desktop pc and was now able to activate Synchron Prime. After that ALL libraries were found again and show up again in Synchron Player.

Hope it helps someone.

Thanks for listening :-)

[Jan1981]

Hi, I have the same problem. All licenses on my computer work properly, but none of the cloud ones. However I do not have a second computer with an old iLok-version on it. Does anyone have an idea, what to do here?

[Paul]

Hi Jan1981, 

I'd suggest to get in touch with support@vsl.co.at and send some screenshots that illustrate your situation. 

Best, 
Paul