Synchron Player can't find installed libraries... missing package file?

[dpasdernick2]

HI Guys and Gals,

I have Big Bang Andromeda and Smart Hits. I have also a few of the freebies. I just downloaded a trial of the Prime orchestra and the Synchron player can't see it or the freebie instruments. I have pointed the player to the folders that contain the freebies and Prime instruments but it refuses to "see" them. The only difference I can spot is that there is a "package file" for both Andromeda and Smart Hits and not a package file for the freebies and Prime. This has been frustrating as I'm thinking about buying Prime but can't load up the demo.  Any thoughts?

All the very best,

Darren

[Paul]

Hi Darren, 

Did you go through the full installation in the Vienna Assistant? A package.info file is part of the highly compressed installation data that needs to be decompressed = installed. 

Did you check that you have activated your demo license in the iLok License Manager?

Best, 
Paul

[jabasab]

Hi Evryone,

I have a problem with the Synchron Player, my Synchron Strings pro doesn't show up in the player.

I've tried to add it on the database of the player, i reinstalled the Synchron player, and the synchron Strings pro via the Vienna Assistant, and still nothing.

My Ilok is OK.

Any Thoughts.

Best,

Jean Baptiste.

[Andreas8420]

Hi!

My best guess is that you licenses are activated in the iLOK Cloud, but that your cloud session is no longer active, for some reason. Please open the iLOK License Manager and go to the menu "FILES > Open Your Cloud Session".

Best,
Andreas