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  • VEP7 Pro and Cubase 10.5 crashing - please help!

    Cubase 10.5.3 + VEP7 crashes when opening - help please! 

    I'm working in Windows 10, with an AMD Threadripper 2990x (32-core, 64-thread CPU), 128GB of RAM, and three M.2 NVme drives. (I spent a lot of money upgrading my PC to these specs specifically so I could create and work with a large template.) 

    VEP7 has seven channels (? the tabs across the top) and each is pretty full. The Cubase file has over a thousand corresponding MIDI tracks. 

    However, roughly 75% of the time, when I try to open my shiny new template, something crashes - either VEP crashes, Cubase crashes, or both my monitors go black (and the power reset button my computer case doesn't work, so I have to physically go around behind my computer and flip the power switch).

    Also about 10-20% of the time the files open and connect, but the MIDI playback is garbled and crackly.

    Thus far I've tried: 

    * Open VEP first, start the audio engines, then open Cubase

    * Open VEP first (don't start audio engine), then open Cubase

    * Open Cubase first, then VEP, then "manually" connect VEP instances

    * Restarting my computer before I open the files

    * Excluding my VEP, Cubase, and sample library folders from virus scans (etc.) 

    Both VEP7 and Cubase are up-to-date. 

    When everything works, it's a dream ... but it can take me 4-10 tries to open my file just to start working, which is both frustrating and wastes 30 minutes to an hour of my day, which is unacceptable.

    Can anyone PLEASE help???

    - Alex


  • It occurs to me that my audio interface might be causing the issue, or at least related. 

    I'm using a MOTU 2408 mk3, which still seems to (otherwise?) work okay but is no longer officially supported. I bought it in 2009 so it's getting on in years ... 

    I'm not really a tech person though so I don't know if that could be related. 

    Thoughts?


  • Hi Alex, 

    That doesn't sound good... Please send your crash reports to support@vsl.co.at, maybe we can find out more. Could be worth giving another audio interface a try. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
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