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  4. [SOLVED] where are the PLUS extensions after conversion to iLok?

  • [SOLVED] where are the PLUS extensions after conversion to iLok?

    L
    L

    I am just in the process of finally converting my Synchron libraries to iLok. Most things seem so far to have gone OK but there is an issue with the Special Edition vol1 and 2. Both of these have PLUS extensions and the Vienna Assistant recognises this and defaults to selecting them for installation. However, the extensions are clearly not being downloaded as if I check the downloaded size, vol1 is 21.2 Gb and vol2 is 16.0 Gb. These are the download sizes without extension and all the PLUS articulations are missing in the projects. This is despite the fact that the Vienna Assistant incorrectly claims the extension have been installed.

    How do I add the PLUS extensions?
  • L
    L

    it seems that after a new update to the Vienna Assistant, it realised its mistake and prompted for the PLUS extensions to be installed which appears to have gone through successfully. Panic over!.