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  4. SYNCHRON-ized Chamber Strings installer not working

  • SYNCHRON-ized Chamber Strings installer not working

    F
    F

    After the download (before I clicked Install of course) with the latest version of Vienna Assistant nothing happens. You have to click Install again. Then the verify process starts to run, after that it creates the folder and installs the library in the content folder. But at 33% nothing more happens. I already tried it twice.. deleted the download folder, downloaded it again.. always the same. It stops at 33%.

    Any ideas?

    Thanks, Franz

    Image
  • F
    F

    Ok, you can forget this post.

    But I don't delete it to let others know it really took almost 20 Minutes after the 33% to finish. And I have fast disks and a fast pc.. so be patient :-) 

    Thanks!
  • PaulP
    VSL Team
    PaulP

    Hi Franz, 

    How are your drives formatted? This sounds like exFat formatting, and you should have seen a warning pop up if that's the case. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    last edited
    last edited

    @Paul said:

    Hi Franz, 

    How are your drives formatted? This sounds like exFat formatting, and you should have seen a warning pop up if that's the case. 

    Best, 
    Paul

    Hello Paul,

    Thank you for your response.

    No, it's NTFS. There was no warning either. It's not the first library I've installed either, but it's the first (if I remember correctly) that I had to click 'Install' again after downloading it.

    None of the other libraries (like S-ized Strings 1 pro- 2 pro for example) took that long.

    I didn't do that (clicking again on 'Install' after download) on the first try and then wondered why it wasn't installed.

    The second time I was impatient and gave up after about 6 minutes (where it showed 33%) and closed the Assistent.

    The third time I ran it, it took me about 30 minutes to get back to the PC and saw that it was fully installed. Hence my estimate of about 20 minutes.. to be exact..

    So everything worked in the end, but if I can contribute something to improve the product even more.. gladly..

    All the best, Franz