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  4. Simple Question

  • Simple Question

    M
    M

    I just got iLok VEP working for the first time.
    The shortcut button to add a VI pro plugin into a channel seems to have dissapeared.
    Synchron is still there.
    Please let me know how to get this back as I want to start adding multiple channels without going to the menu every time!

    Thanks
  • civilization 3C
    civilization 3C

    I recommend reinstalling. This isn't true here, for instance
  • M
    M

    I sent an email to VSL support and they wrote back and told me the buttons had been discontinued in favour of Sychron and Sychron piano buttons
  • civilization 3C
    civilization 3C

    Well, that's not true here.

    Image
  • M
    M

    Ah, that’s exactly what I need! 
    Wonder if they roll out things at different rates by region? (You’re in US right? I’m in UK)..

    I got this reply from Andreas at VSL support:

    Hi Michael,

    Thank you for your email and your feedback. With our growing number of sample players, we removed those additional buttons - by design. There are only two shortcuts: Ctrl + 3/4 for the SY & SY Pianos Player.

    I'll forward your feedback.

    Kind regards,

    Andreas“

    Even if they had to remove the buttons it’s a shame they couldn’t leave us the keyboard shortcut
  • PaulP
    VSL Team
    PaulP

    Hi guys, 

    Also working here on macOS with 7.1.1299, with Shift-Command+N being the shortcut to add a new instance, as usual. 

    @mikeyegg, do you want to post a quick screenshot and tell us some basics about your system? Did you install both versions of VI Pro?

    Best, 
    Paul

    Image

    Paul Kopf Product Manager VSL
  • M
    M

    Hi Paul,

    Thanks for looking at this.
    See attached screenshot. I'm on a newbuild PC with Windows 11 Home.
    Have downloaded VEP7 but version 7.1.1298 you can see from VA an update doesn't seem to be an option. Also, the instance and shortcut panes don't seem to be re-sizable by dragging.
    Keyboard shortcuts don't appear to do anything either.
    I'm new to PC's having been a Mac user for years so I could be missing something obvious here.
    As stated earlier your colleague Andreas sent me an email saying these buttons/shortcuts had been discontinued

    Thanks Mike.

    Image