Unable to activate iLok licenses

[Jonathan Klizas]

Hello VSL users,

I am attempting to transfer my VSL licenses to my already existing iLok account. I am following the step-by-step directions and am at the point of activating the licenses in iLok. When I attempt to drag the VSL products onto the current Mac listed in the iLok manager, I get the following message "The following licenses you selected were not able to be processed during this operation". If I try to use the Licenses menu item: Activate, it asks for an Activation Location" with some text about an iLok USB location. What is going on? I have numerous products from other venders on my iLok License Manager and have had no problems like this.  What am I to do?

Best regards,

Jonathan 

New Jersey, USA

[Paul]

Hi Jonathan, 

What do those texts in the error messages say exactly?

You can always send us screenshots of specific situations, with a short description: support@vsl.co.at

Best,
Paul

[Bill]

It sounds like you're trying to activate to your machine. With VSL, you can only activate on the Cloud or a iLok USB dongle