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  1. Home
  2. Sample Libraries
  3. Synchron & Studio Piano Series
  4. Synchron Piano Player cannot open the user preset
  • J
    J

    I am also experiencing this issue. Some presets (that were saved before iLok transition) can be loaded but many of them are not loadable. When I load those presets, the UI blocks and freezes for like ~10 seconds until timeout and the error dialog appears, saying the presets cannot be loaded. I haven't seen the exact same message as you did (eLicenser POS Error Message... File Synsoacc....), but there definitely seems to be a problem in loading presets.
  • M
    M

    Had the issue as well. For me, the solution was to plug the ViennaKey into a USB socket. After successfully loading the old presets, I saved them again and it now works without the ViennaKey.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    If your computer is NOT connected to the internet, you'll need the eLicenser key with your licenses connected to convert your projects. Once they are saved with your iLok software, this will be fine. 

    If you're online, this is happening automagically. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    That`s it... now it works.

    Thank you
  • M
    M

    For me, that´s not. It doesn´t work. I started a new preset, saved it and the same thing happens again: it will not be loaded. 

    The factory presets are working fine but not my own. 

    Image
  • PaulP
    VSL Team
    PaulP

    Hi, 

    With specific technical troubles, please contact support@vsl.co.at, with a description of the problem and setup, reproduction steps, corresponding files and a link to the forum discussion. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • O
    O
    last edited
    last edited

    Same problem unable to load old presets, mine or those found here, but with another message "VSLHelper stop" and software crash, stay locked ðŸ˜¶
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Confirmed... We're already looking into this... should be fixed with some conversion update, hopefully soon. 

    Thanks for your patience!

    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    Meanwhile i solved the problem within my equipment. 

    Unconventional but successful. I installed the Steinway on my Win 11 laptop and was able to load the old preset there. I saved the preset back to the laptop and then imported it to my DAW, which loaded it with no problem. So it seems to be a bug of the Synchro Piano Player if the old presets are not loaded, some incompatibility. So it was necessary to load again the 71 Gb of data now on my laptop.... took a while ;-) 
  • O
    O

    Thank's, It's not easy, the tests must be done with different OS, Win11 is a little ahead for me . . .
  • S
    S

    Hi Paul,

    Is there a workaround program that can be used to read the presets and enter the settings manually?
  • PaulP Paul moved this topic from Synchron Series on