Vienna Symphonic Library Forum
Forum Statistics

178,804 users have contributed to 42,061 threads and 253,918 posts.

In the past 24 hours, we have 1 new thread(s), 7 new post(s) and 70 new user(s).

  • Voucher Redeem Issue

    Hi everyone:

    I just redeemed 8 vouchers (from Order-ID: 481814) on an order, includes SY woodwind and SY harp, but I wrongfully clicked PayPal as my payment method, so I used the "previous page" function on on Safari.

    I found my order was gone, and all of my 8 vouchers became "already redeemed".

    Could anyone help me get the vouchers back and reorder the products I needed please?

     

    Thank you very much!

    Junhui


  • Hi, 

    Thanks for posting. For such specific situations, please get in touch with our sales team directly: sales@vsl.co.at!

    My colleagues will figure this out with you!

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Junhui, I‘ve just solved your case and you should have already received my answer per email. Best Michael

  • Where on the website do we keep track of our vouchers? Invoices don't show which voucher IDs have been redeemed.


    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • happy new year Bill,
    currently redeemed and not yet redeemed Vouchers are not displayed somewhere - i will suggest to add a list of redeemed vouchers in MyVsl though in my opinion not yet redeemed vouchers should not be displayed to keep privacy with donated vouchers.
    related to your request i can tell you that all your vouchers except the € 20 vouchers are currently unused.

    best, chris


    and remember: only a CRAY can run an endless loop in just three seconds.
  • Thanks Chris, Happy New Year to you too!

    I didn't know I had any € 20 vouchers. I used two € 50s on the purchase of the Harp, but didn't keep track of which ones. so it would be handy to have that info in MyVSL.

    Cheers


    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190