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  4. Loosing Synchron player preset in Logic Pro

  • Loosing Synchron player preset in Logic Pro

    Cyril BlancC
    Cyril BlancC

    Hello

    The dongle is plug permanently to my MacbookPro 16"

    I am working on a song. 

     On last version (3) I lost all the preset of all my Synchron Players.

    I load the previous version (2) and the preset are there

    I went back to version (3) the preset did not re-appears !

    I went back again to version (2) and the preset are there

     

    How could that happened ?

    Did anybody had this problem ?

    Best

     

    Cyril
  • marnixM
    VSL Team
    marnixM

    Hi Cyril,

    The only explanation I can think of is that you have saved version 3 while the Presets were not loaded, for example because your USB-eLicenser was not properly recognized by the eLicenser Control Center at the time.

    Best, Marnix
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    Hello Marnix

    It is the second time that is happening and it never happened with VI libs

    Why do you delete the all the Synchron presets and not the VI ones ?

     EXS one, and Kontakt one....... are not deleted 

    Why don't you save the preset even if the eLc is having problems ?

    you should not penalise users if there is an eLc problem, there work should always saved

    THIS is BIG bug

    Thanks in advance for fixing this 

    Best

    Cyril (your 1,46 Tb of VSL lib user)

    @marnix said:

    Hi Cyril,

    The only explanation I can think of is that you have saved version 3 while the Presets were not loaded, for example because your USB-eLicenser was not properly recognized by the eLicenser Control Center at the time.

    Best, Marnix
  • A
    A

    Hey VSL team,

    Thank you for your work and relentless commitment to excellence!

    This is a real problem and you should address it.

    Here it is in my words: when eLicenser is bugging out and not connecting (happens every once in a while) and I load a Logic X Project, all Synchron Instances are reset and need to be reloaded manually.

    Bitte, bitte, das ist wichtig. Please do take care of this.

     

    Thank you. 
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    @AP_Kyburz said:

    This is a real problem and you should address it.

     

    I am glad I am not the only one that have this problem

    PLEASE VSL CAN YOU FIX this problem

    When you have 30 Synchron instruments in a piece it is a hell !

    Is this feature is made on purpose against piracy ??????  because it does not happens with VI instruments !!!
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

     

    Hello

    Andreas is working on our problem do you have any idea that could help them to solve this problem.

    Let's cross fingers 

    Looks like that there is a system event that is purging the preset table in a song.

    Best

    Cyril

    @AP_Kyburz said:

    This is a real problem and you should address it.

    Here it is in my words: when eLicenser is bugging out and not connecting (happens every once in a while) and I load a Logic X Project, all Synchron Instances are reset and need to be reloaded manually.

    Bitte, bitte, das ist wichtig. Please do take care of this.

     

    Thank you.