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  • Loosing Synchron player preset in Logic Pro

    Hello

    The dongle is plug permanently to my MacbookPro 16"

    I am working on a song. 

     On last version (3) I lost all the preset of all my Synchron Players.

    I load the previous version (2) and the preset are there

    I went back to version (3) the preset did not re-appears !

    I went back again to version (2) and the preset are there

     

    How could that happened ?

    Did anybody had this problem ?

    Best

     

    Cyril


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic
  • Hi Cyril,

    The only explanation I can think of is that you have saved version 3 while the Presets were not loaded, for example because your USB-eLicenser was not properly recognized by the eLicenser Control Center at the time.

    Best, Marnix


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    Hello Marnix

    It is the second time that is happening and it never happened with VI libs

    Why do you delete the all the Synchron presets and not the VI ones ?

     EXS one, and Kontakt one....... are not deleted 

    Why don't you save the preset even if the eLc is having problems ?

    you should not penalise users if there is an eLc problem, there work should always saved

    THIS is BIG bug

    Thanks in advance for fixing this 

    Best

    Cyril (your 1,46 Tb of VSL lib user)

    @marnix said:

    Hi Cyril,

    The only explanation I can think of is that you have saved version 3 while the Presets were not loaded, for example because your USB-eLicenser was not properly recognized by the eLicenser Control Center at the time.

    Best, Marnix


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic
  • Hey VSL team,

    Thank you for your work and relentless commitment to excellence!

    This is a real problem and you should address it.

    Here it is in my words: when eLicenser is bugging out and not connecting (happens every once in a while) and I load a Logic X Project, all Synchron Instances are reset and need to be reloaded manually.

    Bitte, bitte, das ist wichtig. Please do take care of this.

     

    Thank you. 


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    @AP_Kyburz said:

    This is a real problem and you should address it.

     

    I am glad I am not the only one that have this problem

    PLEASE VSL CAN YOU FIX this problem

    When you have 30 Synchron instruments in a piece it is a hell !

    Is this feature is made on purpose against piracy ??????  because it does not happens with VI instruments !!!


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic
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    Hello

    Andreas is working on our problem do you have any idea that could help them to solve this problem.

    Let's cross fingers 

    Looks like that there is a system event that is purging the preset table in a song.

    Best

    Cyril

    @AP_Kyburz said:

    This is a real problem and you should address it.

    Here it is in my words: when eLicenser is bugging out and not connecting (happens every once in a while) and I load a Logic X Project, all Synchron Instances are reset and need to be reloaded manually.

    Bitte, bitte, das ist wichtig. Please do take care of this.

     

    Thank you. 


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic