I’m new to VSL and recently purchased some libraries. Part of the reason I decided to make VSL my core libraries is the reputation for customer service (in addition of course to their quality and breadth, and fit with my needs). And I’m glad to say that my faith has been really justified so far.
I've received outstanding customer service from Andreas Rautner as well as Andi, in terms of both technical knowledge as well as responsiveness (keeping in mind that they are handling many clients, so expectations need to be reasonable in terms of how much info they can provide). They are musicians and composers in their own right, so they understand what you’re asking. Lest you think one has to be named Andreas in order to provide excellent support, even the sales department (Michael Hula) was great in accommodating me when I made a mistake.
No doubt there will be things about VSL that I’ll be unhappy about - nothing is perfect, and no complex product can satisfy any customer fully. But my initial impression is very favorable and it is such a pleasure to work with a company that seems to value quality so highly. This is increasingly rare in today’s corporatized world, and I hope VSL will continue this tradition for many years.
I’m also grateful to the many members of this forum who take the time to provide answers, and also ideas on different ways to approach issues. And of course to VSL's staff like Paul who answer the questions posed here. I’ve learnt a tremendous amount from this forum (and from the VI-Control forum). I also think that checking the forums and the VSL Youtube playlists first is good because it allows us to keep our queries to VSL customer support focused on troubleshooting and specifics.
