Poke Ben and Paul too much and they'll just tune us out and you don't want that to happen. Like I said we're lucky we got a ball park response; they could have just blown us off and used the old 'it'll be out when it's ready' and left things just as murky as before.
And you are certain of all that because?
In any case, Paul or Ben won't "blown us off", that is not how VSL behaves. I'm certain we should get at least a courteous response, which is not worse than 'it'll be out when it's ready' which is the current deadline.
As customers, we shouldn't be afraid of asking information about changes that affect the products we own.