I received an email from VSL that my Protection Plan is up for renewal in a few weeks. I went to the appropriate page to purchase a renewal but some language I encountered there, that the renewal lasts two years from purchase made me wonder if by renewing a few weeks early I actually lost those weeks. Shouldn't the renewal be tacked on to the end of my current plan, I wondered?
So I contacted sales and got a prompt response (thank you!) that indeed the two-year renewal would start on the day I purchased it, not when my current plan expired. The concern I had turned out to be justified. If I renewed at any time before the end of my current plan I would simply lose the remaining time I had paid for two years ago. That surprised me, so I asked for clarification, and was told that this is how it works. The staff who helped me were helpful and prompt. All they could do was tell me the policy.
I am a longtime, happy VSL customer, but I find the policy surprising and unsatisfying. I am put in a position of either eating my remaining time or putting my renewal on a "to do" list and hoping that life doesn't get so crazy at that particular time that I am unable to get to it or, perhaps even forget it as it gets buried by other "to do's."
I was told there would be a few days grace period, but it concerns me that the burden is put on me, the customer, and that an early renewal to "get it off my list" actually penalizes me. I find this puzzling.
I would be happy to hear further comment from VSL, and this is not an attempt to engender dissatisfaction in others. I'm just genuinely curious if I'm the only one who finds this particular policy unsatisfactory. I'm hoping VSL will review it and find a way for me to pay now, while I'm thinking about it, and have a full two years tacked on to the end of my current plan.
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