Hi Mike,
We're having a hard time to reproduce this, be it on Mac or Windows... anyone else having troubles here?
I wonder what could be the cause.
Best,
Paul
Paul Kopf Product Manager VSL
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Hi Paul, It is a bit of a mystery. I even reinstalled the Synchron piano app. I wonder if I need to remove it and all files associated with it. Do you think that might help? I appreciate you looking into this and Johannes has been great the work with! I love the Synchron pianos so it would great to be able to use the editing functions. Thanks again, Mike CoyleHi Mike,
We're having a hard time to reproduce this, be it on Mac or Windows... anyone else having troubles here?
I wonder what could be the cause.
Best,
Paul
Hi Paul, I’m assuming I can save my user presets, but where would I find them? Also, is there a VSL uninstall tool for completely removing? If not, what folders and files should be deleted to completely remove before reinstall action? Would I need to remove the data files (samples) too and re-download everything as if it were a first installation? MikeHi Mike,
Removing and reinstalling software and samples would be the next step for me as well. Can you give it a try?
Best,
Paul
Hi Mike,
User Presets are stored in the User Preset Folder, location is shown in the Preferences => Database.
You can use the Windows Uninstaller, no other files need to be uninstalled.
I'd go for a completely new download of all data (you can of course keep your existing data, if you want). Sample Content management is also taken care of in the Database Settings.
Best,
Paul
Hi Paul,
I am going to do a complete re-installation today. (I'll let you know the results!
Vielen Dank!
Mike
Hi Paul,
Some of the edit window works now, except on my presets. My biggest question is why does the "per note" EQ not effect any note in either factory presets or mine? Am I maybe missing a switch to activate it? I've tried to alter a few notes with the edit window EQ and nothing happens.
Thanks
Mike