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  • Instances Not Loading

    Hi! I recently opened my Digital Performer (9.13) session & none of my (VEP6) instances came up. I have 4 Mac Minis that usually load up but none have.  I've tried rebooting each computer & still nothing.  Did I accidentally hit something that would stop it from loading all of my instances on each computer? Thanks!


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    Hi Jason,

    That's a known bug in the current build. The best idea is to roll back to the previous version.

    Simply uninstall the current version and install the older version for now. A fix is in the pipeline.

    Sorry for the inconvenience!

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    Would it help if I went to 6.5.18932?  I'm currently on 6.0.17226 on each of my Mac Minis.  Also, if I install the older version or newer version will I be able to get my instances back?  (Also I'm currently on OSX 10.11.6)

    Thanks Paul!

    -Jason


  • Hi Jason, 

    You'll have to try... definitely worth a quick check. You cannot ruin anything. 

    Are you sure your network settins didn't change for some reason?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

     

    It's interesting you mention network settings as it seems odd that all 4 of my mac minis and all of their instances won't load.  Is there anything specific I should be looking for in my network setting in Digital Performer or VEP?

    Thank you Paul.

    -Jason


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    Hi Jason,

    Did you check the network setup instructions in the VE Pro manual? Are you using static IP addresses?

    Best,
    Paul


    Paul Kopf Product Manager VSL