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  • Vienna Ensemble update error message

    J
    J

    Hi,
    Tried to install Win-6.5.18915 update. I get a Windows error message on both computers...

    Image
  • bbeliusB
    bbeliusB

    Hi,

    Thanks for reporting. Are you using any 3rd party anti-virus solution?
    Try to temporary disable it and re-run the installer.

    Let me know if this helps!

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • L
    L

    the 6.5 update from this morning is not working at all for me either on win10 - first issue in about 15 years with VE that I can remember. No error messages but it fails to connect automatically (after trying 2-3 times depending on host) and if you try to connect manually, simply get dialog "cannot connect to service".

    Uninstall/reinstall/reboot -- all the usual stuff. What's happened here? If it's not possible to fix quickly could the previous version be made availalble again?
  • M
    M

    we had some network related issues under Windows with the batch of releases made earlier today. We have just uploaded new builds to replace them - so ensure to update all software you installed this morning, before trying again.
  • L
    L

    that's more like it!
  • J
    J
    last edited
    last edited

    @MS said:

    we had some network related issues under Windows with the batch of releases made earlier today. We have just uploaded new builds to replace them - so ensure to update all software you installed this morning, before trying again.


    Thank you Martin, I remember I had some Windows update the day before, I guess it had something to see with...
    Best,
    Alain