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  4. SYNCHRON-ized Special Keyboards impossible to see it in Factory

  • SYNCHRON-ized Special Keyboards impossible to see it in Factory

    C
    C

    Hello

    I bought SYNCHRON-ized Special Keyboards impossible to see it in Factory  

    downloaded last elicenser, synchron player but nothing .

    however the other banks are visible.

    thanks for your help
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Did you install the latest Synchron Player yet?
    Is you license available on your ViennaKey?

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    hi Paul

    yes

    but it's a mystery I see in path the collection but not in factory

    thank you for your help
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Do you see *.vsynvolume file in your sample content folder?

    If not, click "INSTALL NOW" in your Download Manager. 

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    hi Paul

    yes i see

    in exemple :

    SY-Sp-Keys_Harmonium_Main.vsynvolume

     

    SY-Sp-Keys_Harmonium_Patches.vsynvolume

     

    but always nothing  in factory .
  • PaulP
    VSL Team
    PaulP

    Hi cahours, 

    Very strange, the path is assigned to the database right away. 

    Can you please send me a few screenshots? support@vsl.co.at

    Thanks, 
    Paul

    Paul Kopf Product Manager VSL
  • C.B.C
    C.B.C

    Hi Paul,

    I Have the same problem. Elicenser is updated. The new licence is active. I use the last SYnchron Player and the Special keyboards files are listed in the Volume Scan Path. 

    C.

    P. S. OK now. I'll download the new files (your last email).
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi everybody,

    Now that we have contacted all new users of our SYNCHRON-ized Special Keyboards, I'll also add that info here...

    We hav a mismatch of licenses, so we replaced the original sample content, which is now also available in your Synchron Library Downloads.

    You can download and install right over the older sample content!

    Sorry for the inconvenience, we hope you enjoy those instruments!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • D
    D

    Hi Paul

    When I load the preset "Orchestra: Prepared Piano Close", there is no impulse response loaded. Is it normal ?

    Best,

    David
  • bbeliusB
    bbeliusB

    Hi David,

    You are right, a wrong IR was used there. It will get fixed with the next library update.
    In the meantime you can insert the Prepared Piano impulse in the IR browser.
    https://www.vsl.info/manuals/synchron-player/mix-tab#impulse-convolution-reverb

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • D
    D

    Thank you very much Ben!

    Best,

    David