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  • Ensemble 6 for Window update not support Windows???

    When I launch Ensemble 6 for Windows 64-bit a "check for updates" window opens proclaiming that "a new version is available!", (software 6.5 Windows build 18860).  I click the "install" button, it downloads, a window pops up "Press install to quite the applications and start the installation."   I click on the "install" button and another window pops up:   "this program does not support the version of Windows your computer is running."

    What am I missing here?


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    Hi Clayking,

    That's weird. Please try the manual download from our Software Area. Still doesn't work?

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • I downloaded manually, launched the executable, and again got the popup "This program does not support the version of Windows you are running."


  • Hi, 

    Strange. Which version and build number of Windows are you running?

    No other reports about this so far... 

    Thanks, 
    Paul


    Paul Kopf Product Manager VSL
  • Windows 8.1, version 6.3.9600  (build 9600)


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    last edited

    Hi Clayking,

    Can you please install this Windows update on your computer?

    If that still doesn't help, please post a screenshot of the error message, so we can investigate further.

    Thanks,
    Paul


    Paul Kopf Product Manager VSL
  • That MS update seems to apply to Windows 10 OS; but even so, when I try to install it I get a reject that "this update is not applicable to your computer."  I originally attempted to insert pictures but they didn't appear when the message was posted.  I don't have a photo hosting service.  My initial post listed the pop-up messages at each step. 

    Image