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  • Ensemble 6 for Window update not support Windows???

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    When I launch Ensemble 6 for Windows 64-bit a "check for updates" window opens proclaiming that "a new version is available!", (software 6.5 Windows build 18860).  I click the "install" button, it downloads, a window pops up "Press install to quite the applications and start the installation."   I click on the "install" button and another window pops up:   "this program does not support the version of Windows your computer is running."

    What am I missing here?
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Clayking,

    That's weird. Please try the manual download from our Software Area. Still doesn't work?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    I downloaded manually, launched the executable, and again got the popup "This program does not support the version of Windows you are running."
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Strange. Which version and build number of Windows are you running?

    No other reports about this so far... 

    Thanks, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    Windows 8.1, version 6.3.9600  (build 9600)
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Clayking,

    Can you please install this Windows update on your computer?

    If that still doesn't help, please post a screenshot of the error message, so we can investigate further.

    Thanks,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    That MS update seems to apply to Windows 10 OS; but even so, when I try to install it I get a reject that "this update is not applicable to your computer."  I originally attempted to insert pictures but they didn't appear when the message was posted.  I don't have a photo hosting service.  My initial post listed the pop-up messages at each step. 

    Image