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  4. [SOLVED] Some Synchron Libraries and Presets disappear after latest Synchron Player update

  • [SOLVED] Some Synchron Libraries and Presets disappear after latest Synchron Player update

    R
    R

    Hi there

    After installing the latest Synchron Player update (1.1.1838), some of my libraries and their presets are missing in the player, although they seem to sit unchanged in the corresponding folder.

    What can I do?

    Reinstall?

    Many thanks in advance!

    Bob Lima
  • PaulP
    VSL Team
    PaulP

    Hi Bob, 

    Please check that your sample content is assigned in the Synchron Player Preferences => Database. 

    You can add and remove folder with the +/- signs and you can also drag and drop folders. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Hi Paul

    Thanks for your message. They get listed in the Database but there are no presets:-( 

    I will have a go at reinstalling the corresponding libraries.

    Best regards

    Bob
  • R
    R

    After reinstalling the libraries everything is fine again...
  • PaulP
    VSL Team
    PaulP

    Hi Rene, 

    Thanks for the update, good to hear. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • civilization 3C
    civilization 3C

    Mine just vanished. I actually know exactly what I'm doing; they are there like they always were, but they do not show in Synchron Player plugin or standalone. 

    // here was a picture of my Documents/VSL/Synchron Player/Presets directory 

    uninstalled and re-installed several times. this is broken.
  • civilization 3C
    civilization 3C

    this was a picture of the Database, reflecting exactly what's in the first picture
  • civilization 3C
    civilization 3C

    nothing has changed to cause this. it worked, now it doesn't

    this had an image of the result, nothing in the browser. Enough of that! I got it to work.

    here's how: I removed Synchron.plist and Synchron Player.plist from my name/Library/Preferences. This made my presets appear, but none of the actual libraries were seen.
    Now it's rebuilt some preferences. Not any good, but moving on.
    So, I *put back* Synchron.plist - there is no rationale here, just being methodical - and checked it again, and now both show. I don't know what this means LOL (apparently the at.co.vsl.Vienna Synchron.plist contains the libraries locations while at.co.vsl.Vienna Synchron Player.plist contained the path to user presets. It no longer does but this is working. The latter was corrupt, the rebuilt property list looks quite different than the file in trash.)

    running Uninstall Synchron Player did not get rid of [my user name/] preferences so it did nothing for my situation
  • L
    L

    I just had the SAME THING happen. Presets just disappeared from Synchron Player and I have no idea how to get them back. So my $3000 purchase of libraries is now useless. This is very annoying!
  • L
    L

    Extensive Googling revealed the problem was the ILock ICloud folder was not open/active. What a PITB!
  • S
    S

    I have a Windows 10 machine. To fix this, I had to start the iLok license manager on my local machine and sign in. I then restarted the Studio One DAW and when I loaded the plug-in everything was fine. I hope this helps someone...