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  4. [SOLVED] Vienna InstrumentS Directory Manager update error

  • [SOLVED] Vienna InstrumentS Directory Manager update error

    G
    G

    Hello!

    When trying to apply the VI ChamberStrings II an error occured: after a few seconds an alert appeared "eLiecenser POS Error Message" and then a notification saying that 0 files were updated (please see enclosed pictures)

    All licenses are ok, and I can use Chamber Strings I and II in VI Pro 2.

    I'm using the Directory Manager Version 2.1.18457 in the Vienna Instruments Pro folder (on macOS 10.14.6).

    Thanks!

    Best regards,

    Gil.

    Image

    Image
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Gil,

    That's an eLicenser error... Did you check that you are using the latest eLCC?

    I'd restart the computer and give this another try.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • G
    G

    Hello Paul,

    Thanks for your quick answer!

    I'm using the last version of eLicenser Control Center (6.11.10.2263) and restarting/shutting down then start the computer doesn't fix the problem.

    Any other ideas or tests I can do to fix this?

    Thank you and best regards,

    Gil.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello Gil,

    Please uninstall your current eLicenser Control Center and try with this 32 bit version of eLicenser, that should solve it until a new update is available. Let me know how that goes!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • G
    G

    Hello Paul,

    Unfortunately, I have the same results with the "old" eLicenser you provided (even after a mac restart).

    Thanks for your help!

    Best regards,

    Gil.
  • PaulP
    VSL Team
    PaulP

    Hi Gil, 

    Please check your mail account, and give it a try with the license I sent!

    If that doesn't work, let's tackle this via support@vsl.co.at!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • G
    G

    Hello Paul,

    Thanks for you day-off answer ;-)

    Unfortunately, no more success with your license: tried on both versions of eLicenser (last one and 32-bits) even after a Mac restart... I've tried also with another update (VI Chamber Strings I) that I've already done successfully a few months ago and I have the same error too.

    Do you want me to write a mail to support or do you want to do it (as you said "let's" :))?

    Thanks again!

    Best regards,

    Gil.
  • G
    G

    Hello Paul,

    I've just sent a mail to the support and will keep you in touch.

    Thanks again for your help!

    Best regards,

    Gil.
  • G
    G

    Hello,

    I hope everyone is fine!

    I'm having this problem for 2 months and a half and not seeing any progress, I'll try to ask if anyone can help.

    • System: macOS Mojave 10.14.6 ; RAM: 16 GB; Available disk space: 10 GB
    • Directory Manager: 6.5.18860 (last version as today)
    • eLicenser: tried with last 32-bits version 6.11.3.4257 and last 64-bit version 6.11.10.2266

    Thanks for your answer, best regards and take care!

    Gil.
  • G
    G

    Hello,

    This issue has been fixed with latest releases of VSL software! Thanks!

    Gil.