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Hi everyone, I started working on a new Cubase template based on Synchron player this morning, because yesterday, after the new updates, everything seemed to be ok. After half an hour again Cubase crashed because Synchron player. It is starting to be very annoying, with ViPro I never had a problem, never; Synchron is totally unusable for me. It is the only piece of software giving me problems. What a shame!
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Hi nicola74,
What speaks against sending us those crash reports, so we can improve the software?
support@vsl.co.at is the right address, best with reproduction steps for us (include your Cubase file, if you like), and of course with the basic information about your system.
Thanks for your input and for staying positive!
Best,
Paul
Paul Kopf Product Manager VSL -
Hi Paul,
thanks for the answer.
I am sorry, but I made a big error: I didn't want to write "what a shame", but "what a pity", I am from Italy... ;-)
VSL libraries are always my first choice, ViPro Orchestral strings are still one of my prefered, old but gold.
I have a lot of your libraries and I use them every day for my work.
I will send a support ticket and hopefully this problem will be solved.
All the best,
Nicola
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Hello, having the same problem (already for months! And I updated synchronplayer all the time hoping to solve the problem. Now I have the latest 1175 version...)) but in studio one 4.6. The synchron player 1175 is crashing most of the time when I connect a automation-channel (eg.cc7) and edit this channel. When I change instrument, (by selecting another track) the whole thing crashes without any warning. I cant see any crashdump or make one. Sometimes, before crashing there is a loud noise, distorting the sound of all tracks. Stand alone, or using in Studio One without automation-channel, there is no problem at all. So, after some month I realy want to use my synchronplayer with the Smart Orchestra, Epic Orchestra and the BBO. Maybe I get so enthousiastic and buy many more syncronized sounds.. (they are great, I know...), but for now, Im waiting... I am waiting until the problem with the player is solved. Duck. I5 3550, 16Gb, audiobox-usb96. All drives SSD 1.5 Tb. Multi (3) monitor setup.
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Hi Duck,
Why are you using such an old version of the Synchron Player?
If that doesn't help, please send crah dumps and project to support@vsl.co.at, so we can look into it.
Best,
Paul
Paul Kopf Product Manager VSL -
Hello Paul, I am very sorry I noted the synchron player as v 1175, indeed thats from very long time ago. I am using the latest version v 1765.
And can you tell me where I can find the crashdump, or how to make one. Most of the time synchron player shutting down suddenly, no messages... no crashdump?
I can send you the total project of course, but its a Studio One 4.6 project, is that a problem?
Thx in advance,
Duck
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