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  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. Synchron Player always crashes
  • B
    B
    Nov 3, 2019, 9:00 PM
    Nov 3, 2019, 9:00 PM

    Hi Heike,

    please send us the crash dumps to support@vsl.co.at and we will investigate this.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • D
    D
    Dec 22, 2019, 11:04 AM
    Dec 22, 2019, 11:04 AM
    Hello, having the same problem (already for months! And I updated synchronplayer all the time hoping to solve the problem. Now I have the latest 1175 version...)) but in studio one 4.6. The synchron player 1175 is crashing most of the time when I connect a automation-channel (eg.cc7) and edit this channel. When I change instrument, (by selecting another track) the whole thing crashes without any warning. I cant see any crashdump or make one. Sometimes, before crashing there is a loud noise, distorting the sound of all tracks. Stand alone, or using in Studio One without automation-channel, there is no problem at all. So, after some month I realy want to use my synchronplayer with the Smart Orchestra, Epic Orchestra and the BBO. Maybe I get so enthousiastic and buy many more syncronized sounds.. (they are great, I know...), but for now, Im waiting... I am waiting until the problem with the player is solved. Duck. I5 3550, 16Gb, audiobox-usb96. All drives SSD 1.5 Tb. Multi (3) monitor setup.
  • P
    VSL Team
    P
    Dec 22, 2019, 11:52 AM last edited Jan 19, 2024, 11:49 AM
    Dec 22, 2019, 11:52 AM last edited Jan 19, 2024, 11:49 AM

    Hi Duck,

    Why are you using such an old version of the Synchron Player?

    1765 is the latest one.

    If that doesn't help, please send crah dumps and project to support@vsl.co.at, so we can look into it.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D
    Dec 23, 2019, 11:11 AM
    Dec 23, 2019, 11:11 AM

    Hello Paul,  I am very sorry I noted the synchron player as v 1175, indeed thats  from very long time ago. I am using the latest version v 1765.

    And can you tell me where I can find the crashdump, or how to make one. Most of the time synchron player shutting down suddenly, no messages... no crashdump?

    I can send you the total project of course, but its a Studio One 4.6 project, is that a problem?

    Thx in advance,

    Duck