Hi Jeff,

make sure you have the latest version of the Synchron Player installed.
Also check if the sample content is installed:
Check in the folder if the ending of the are .vsynvolume. If they are .x and .y you have to open the Synchron Library Installer and point it to this folder.

Best, Ben

Hi

 .vsynvolume - check.

Where do I find the latest version of the Synchron Player?

In the download section of MyVSL https://www.vsl.co.at/en/MyVSL
Set the filter to Software Downloads.

Ok, found it. and now it works :)

Why tho, have I gone from the player to the surround player?

And why did VEPro crash the first time I started after the update (seems fine the 2nd time)?

Hello Jeff, 

You probably inserted the wrong player format. Simply try again :-)

VE Pro crash: You can send the crash report to support@vsl.co.at, we can take a look for you, if you like. 

Best, 
Paul

Hi Paul, and thank you.

Ok, Cubase did not recognize the non-surround player unitl I told it to.

Thanks!

Hi Jeroen,

check that the destination folder is the BBO sample download folder.

Best, Ben

Hallo Paul,

mit Big Bang Orchestra hat die Installation super geklappt. Jetzt habe ich SY-ized SE Vol1 und Vol2 downgeloaded, aber die Installtion wird verweigert, da das package.info nicht komplett ist. Allerdings ist der Download 100% und lässt sch nicht erneut starten. Was kann ich tun?

Viele Grüße und Danke,

Raul Geisler

Hi Paul

Let's stick to the english forum language 😊

This is an error that points to an old Download Manager, you will find a newer version right here.

Best,
Paul

Hi Paul, I have downloaded and installed the Bang Orchestra but do not have an activation code.  If it was emailed to me then it must have gone into my spam forder which I have emptied.  Please can you sent another, thanks.

Hello HART, 

You could order a second free license, but I have sent that mail again. 

Best, 
Paul

I have the latest download manger an synchron player installed. I have the same path/directory folder for Big Bang and Epic Orchestra, my e-licenser is showing Big Bang has been autohorised but the Big Bang does not show up in the Synchron player. Epic Orchestra does. Any ideas wha the problem is? Thanks.

Hi Darkell, 

My guess is that you didn't run installation. 

Do you find *.vsynvolume files in your BBO folder?

If not, please click INSTALL in the Download Manager. 

Best, 
Paul

Paul, all sorted, many thanks.

Hi & thanks for the offer!

Just I don't get it, the installation gives me the selection of the VST component only but in my Cubase 10 DAW it does not show up, I have set the installation / program directiory of the VSL player but there is nothing found.

Please don't tell me it will load an external application outside Cubase so that I have to install the full player!?
For what I am then allowed to install the VST alone?

Not straight forward imho

Appreciate your help!

Best regards
Obso

Hello, 

I just downloaded the library and I have the Steinberg eLicenser but when I'm trying yo install Vienna download manager says my iLicense is too old and it cant be cause I bought this one few months ago! Am I mistaking anything? How new has the eLicenser to be to work for this library? I was so happy...

Best

Martina

Hello Martina,

not your eLicenser USB Key but your eLicenser Control Center is too old. Download and update it from here:

https://www.steinberg.net/en/company/technologies/elicenser.html

Best, Ben

Hello

My elicencer control is not on a key, it is on my computer. Why it is not possible to activate using this elicencer ? I have installed the synchro program. Unfortunately now I have trouble in Cubase with the midi.

Any help would be appreciated

best regards

Hello Yoplaboum.

Our products always need a physical USB key like the ViennaKey or Steinberg Key.

It will not run with the SOFT eLicenser.

Best,
Paul