Vienna Symphonic Library Forum
Forum Statistics

194,165 users have contributed to 42,912 threads and 257,926 posts.

In the past 24 hours, we have 1 new thread(s), 13 new post(s) and 85 new user(s).

  • Hi Jeff,

    make sure you have the latest version of the Synchron Player installed.
    Also check if the sample content is installed:
    Check in the folder if the ending of the are .vsynvolume. If they are .x and .y you have to open the Synchron Library Installer and point it to this folder.

    Best, Ben


    Ben@VSL | IT & Product Specialist
  • Hi

     .vsynvolume - check.

    Where do I find the latest version of the Synchron Player?


  • In the download section of MyVSL https://www.vsl.co.at/en/MyVSL
    Set the filter to Software Downloads.


    Ben@VSL | IT & Product Specialist
  • Ok, found it. and now it works :)

    Why tho, have I gone from the player to the surround player?

     

    And why did VEPro crash the first time I started after the update (seems fine the 2nd time)?


  • Hello Jeff, 

    You probably inserted the wrong player format. Simply try again :-)

    VE Pro crash: You can send the crash report to support@vsl.co.at, we can take a look for you, if you like. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul, and thank you.

    Ok, Cubase did not recognize the non-surround player unitl I told it to.

    Thanks!


  • Hi Paul,

    Thanks for the free Big Bang Orchestra! I like to give it a try.

    I can't get stuff into place I think. Have all the right parts ( Library, Synchron Player, Download manager) The 'Select Destination Locator window keeps opening with an empty existing content folder. I have no clue what the folder should be?

    Thanks for info,

    Regards,

    Jeroen

    Image


  • Hi Jeroen,

    check that the destination folder is the BBO sample download folder.

    Best, Ben


    Ben@VSL | IT & Product Specialist
  • Hallo Paul,

    mit Big Bang Orchestra hat die Installation super geklappt. Jetzt habe ich SY-ized SE Vol1 und Vol2 downgeloaded, aber die Installtion wird verweigert, da das package.info nicht komplett ist. Allerdings ist der Download 100% und lรคsst sch nicht erneut starten. Was kann ich tun?

     

    Viele GrรผรŸe und Danke,

     

    Raul Geisler


  • last edited
    last edited

    Hi Paul

    Let's stick to the english forum language ๐Ÿ˜Š

    This is an error that points to an old Download Manager, you will find a newer version right here.

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul, I have downloaded and installed the Bang Orchestra but do not have an activation code.  If it was emailed to me then it must have gone into my spam forder which I have emptied.  Please can you sent another, thanks.


  • Hello HART, 

    You could order a second free license, but I have sent that mail again. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • I have the latest download manger an synchron player installed. I have the same path/directory folder for Big Bang and Epic Orchestra, my e-licenser is showing Big Bang has been autohorised but the Big Bang does not show up in the Synchron player. Epic Orchestra does. Any ideas wha the problem is? Thanks.


  • Hi Darkell, 

    My guess is that you didn't run installation. 

    Do you find *.vsynvolume files in your BBO folder?

    If not, please click INSTALL in the Download Manager. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Paul, all sorted, many thanks.


  • Hi & thanks for the offer!

    Just I don't get it, the installation gives me the selection of the VST component only but in my Cubase 10 DAW it does not show up, I have set the installation / program directiory of the VSL player but there is nothing found.

    Please don't tell me it will load an external application outside Cubase so that I have to install the full player!?
    For what I am then allowed to install the VST alone?

    Not straight forward imho

    Appreciate your help!

    Best regards
    Obso


  • Hello, 

    I just downloaded the library and I have the Steinberg eLicenser but when I'm trying yo install Vienna download manager says my iLicense is too old and it cant be cause I bought this one few months ago! Am I mistaking anything? How new has the eLicenser to be to work for this library? I was so happy...

    Best

    Martina


  • Hello Martina,

    not your eLicenser USB Key but your eLicenser Control Center is too old. Download and update it from here:

    https://www.steinberg.net/en/company/technologies/elicenser.html

    Best, Ben


    Ben@VSL | IT & Product Specialist
  • Hello

     

     

    My elicencer control is not on a key, it is on my computer. Why it is not possible to activate using this elicencer ? I have installed the synchro program. Unfortunately now I have trouble in Cubase with the midi.

     

    Any help would be appreciated

     

    best regards


  • last edited
    last edited

    Hello Yoplaboum.

    Our products always need a physical USB key like the ViennaKey or Steinberg Key.

    It will not run with the SOFT eLicenser.

    Best,
    Paul


    Paul Kopf Product Manager VSL