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  4. VEP7 crashes when connecting and VEP6 rollback crash

  • VEP7 crashes when connecting and VEP6 rollback crash

    M
    M

    VEP7 crashes when I connect to Cakewalk Sonar. So I uninstalled and rolled back to previous version. However VEP6 starts but crashes now immediately if I try to create a new instance or load an old projekt.

    Error code is:
    Problemsignatur:
    Problemereignisname:APPCRASH
    Anwendungsname:Vienna Ensemble Pro.exe
    Anwendungsversion:6.0.0.15864
    Anwendungszeitstempel:58d14539
    Fehlermodulname:atig6txx.dll

    Fehlermodulversion:8.14.1.6463
    Fehlermodulzeitstempel:55c018a3
    Ausnahmecode:c0000005
    Ausnahmeoffset:00000000000142db
    Betriebsystemversion:6.1.7601.2.1.0.256.48
    Gebietsschema-ID:1031
    Zusatzinformation 1:c947
    Zusatzinformation 2:c947498f209bd5fa4c899c1db56c5288
    Zusatzinformation 3:ac52Zusatzinformation 4:ac521ad689f385183688582ae389ab01

    Very frustrating and i have to stop working on my projects.
    Any idea ????????
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi mftlstudio,

    Why are you using an older version of VE Pro 6?

    Latest version is available here.

    If that doesn't help, please send the crash dump files to support@vsl.co.at.

    Location crash dumps:
    C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

    Tthis folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    Hi Paul,

    I did a full Windows uninstall and installed the actual VEP6 version which seems to work now. Thank you for your advice!

    Enclosed please find the dump file of the VEP7 crash.

    Thank you again
    Tonio
  • M
    M

    Hi again, I just realized I can't upload a dump file here, so I sent you en e-Mail already..

    Tonio