Vienna Symphonic Library Forum
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  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. "Synchron Library Installer" is ridiculously, brokenly slow
  • PaulP
    VSL Team
    PaulP

    Hi clamnectar, 

    Thanks for posting your solution. 

    Whichi drive did you use to store your installation files on, and which connection did you use? 

    I have not had any troubles installing from a 7200 rpm harddrive until now, connected via SATA...

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • B
    B

    Hi folks,

    just want to say, I had the same issue with ultra long istalling duration and I fixed it with disabling the virusscanner for the source and destination folder of the instalation.

    After that my Epic Ochestra 2.0 installation was finished after 11 minutes ;)

    Hope that helps.

    Regards
    Andreas
  • M
    M

    I'm having this installation problem with Synchronized Chamber Strings. 

    The download files are on the destination disk, a Samsung T5 1TB which has ample room, and I've disabled all antivirus apps. 

    The installation hangs at 33% for about an hour, then clicks to 34, and stays there for...I don't know how long, but so far 8 hours. 

    Thanks for your time,

    Clare
  • PaulP
    VSL Team
    PaulP

    Hi Clare, 

    Could it be that your Samsung T5 is formatted as ExFat? Please format it as NTFS (WIN) or macOS (Mac) and installation will work fine. 

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    You're right, it's ExFat. It was working so well with my library I assumed everything was correct. Thanks.

    Clare
  • R
    R

    Is Mac OS extended (journaled) OK?

    Very slow instalation for me too....
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Rangi,

    @Rangi said:

    Is Mac OS extended (journaled) OK?

    Yes.

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • R
    R
    Thanks Paul, It’s all installed now, but the articulations aren’t changing properly yet (stuck on pizz). I’ve done this a few times now, my solo strings, dimension strings etc, so I think I understand the Sibelius/soundest process generally. Two simple questions. Should synchron player be appearing in the Sibelius devices list, or do I select Vienna ensemble and open synchron within that ( which is what I’ve done)? In the add/change instruments I am using dimension strings instruments, I can’t see any synchronised dimension strings instruments in the list. Is that correct? Thanks Barton.
  • andiA
    VSL Team
    andiA

    Hello Barton!

    In Sibelius I recommend adding Vienna Ensemble. You can load Synchron Player inside Vienna Ensemble.

    For SYNCHRON-ized Dimension Strings, please add instruments from the Sibelius "Add or Remove Instruments" menu with “[VSL Dimension Strings I]” at the end and programs on the Manual Sound Sets page with “SYzd Dimension” at the beginning of the name. If you are unsure what to load for the "VE Strings" sound set, you can always check in the "Optimizing Sibelius Playback" manual at the beginning of the "VE Strings" chapter.

    You can find more possible reasons and solutions for your problem in the Troubleshooting chapter.

    https://www.vsl.co.at/en/Notation_Related

    Best regards,
    Andi

    Vienna Symphonic Library
  • R
    R
    I think my challenge is then that I can’t see any SYzd instruments in any of the Sibelius lists - not in change instruments or manual assignment Cheers, Barton.
  • PaulP
    VSL Team
    PaulP

    Hi Barton,

    Our Sibelius specialist Andreas is on his well-earned holiday right now, but if you send us a few screenshots that show the essentials of installation as shown in the Sibelius manual, we can probably find out what's going on: support@vsl.co.at

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • R
    R
    Cool - I can do it soon
  • P
    P

    Hello all,

    I just installed the whole Synchron package from the official VSL Synchron hard drive, and it took my computer more than 27 hours.

    • iMac Pro – macOS 10.5.2 – 3 GHz 10-core Intel Xeon W – 64 GB RAM
    • Destination drive: 4 GB Samsung 860 QVO, formatted MacOS Extended (Journaled), connected by Thunderbolt 3
    • No anti-virus software whatsoever
    • No other applications running

    During the whole installation process, only one of the 10 cores showed an utilisation of 10–15 %, the other cores were completely idle.

    So I think there is still room for improvement...

    All the best

    Pierre Funck
  • PaulP
    VSL Team
    PaulP

    Hi Pierre, 

    Shouldn't take that long. How was the Synchron HD connected? Could it be that you were using USB 2?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • P
    P

    Dear Paul,

    with the USB cable that came with it, connected directly to the iMac Pro...

    All the best
    Pierre
  • C
    C

    very very very slow process! I cannot install the library! please correct this bugs!!!
  • PaulP
    VSL Team
    PaulP

    Hello cane, 

    Could it be that you are downloading from behind a firewall (company / university) or are working with a severe anti-virus program? This could block torrent-based downloads, which is the technology we are using for our sample downloads. 

    Did you check and download from another location?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S

    Just chiming in on this thread - bought Sychronized solo strings today, and am experiencing a ridiculously slow install (as in, at this rate, this will take the entire weekend). 

    I'm on a 2018 Macbook pro 13", w/ two external SSDs. I've installed tons of VI libraries, and also a few Synchron ones (Epic Orchestra, and a couple of the Big Bangs) and Install was always a quick affair. 

    I've seen a few posts on this, and was just wondering if there was a solution or at least some state-of-the-art troubleshooting tips? 
  • PaulP
    VSL Team
    PaulP

    Hi Daniel, 

    The download rate always depends on a few factors... the route of the data being the most important one. 

    What is your download rate?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    It’s not the download but the install that’s taking so long. Download is complete, but it’s been installing 12 hours now and is at 59%.