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  • Buying Used VSL Software ?

     

    Can i buy software VSL from someone else ?

    Iam confident this is allowed.

    If so do they have to transfer to my account the software and provide the vienna key with the software to me ?

    Thanks


  • Hi tacess,

    I'm glad that you get in contact with us because the transfer of a Vienna license to another user is not possible without our involvement and permission.

    Vienna Symphonic Library allows a license transfer under certain, regulated circumstances. Kindly note that we don't allow resales via the VSL forum or via auction platforms like eBay. Furthermore, we only allow license transfer for our current Vienna Instruments products and current software products.

    The procedure is as follows:

    1. The handling fee for the license transfer is 10% of the full price of the product (minimum fee EUR 50 per license transfer). Upgrade discounts and student discounts that may have been received at an earlier time will have to be refunded to the Vienna Symphonic Library.
    2. The seller has to announce to us via email to sales @ vsl .co .at the name and email address of the user the license should be transferred to, from the seller's registered email address. 
    3. The seller can now hand over the complete product to the new user: the registered ViennaKey or other eLicenser USB key which contains the product license(s) and, if applicable, the DVDs in their original packaging (including serial number), the Vienna Instruments software CD and the manual. In case there are unused activation codes, these have to be handed over to the new user as well. Kindly note that it's technically not possible to transfer licenses via internet from one key to another, so a key with the licenses has to be handed over to the new user.
    4. The new user has to register as a user on our website and confirm that he has received the material listed in 3) to request the change of the registration data.
    5. The license will be transferred to the new user.

    The legal buyer of 'second hand' products of the Vienna Symphonic Library has full access to our support, software updates and sample downloads - he can even take advantage of our upgrade discounts with future orders.

    I hope that you find this information helpful.
    Best,

    Stefan


  • Thank you Sounds perfect Regards

  • Hi How long does the transfer take once VSL receive the email address and name of the buyer ?

  • Hello Robert, your case is already in progress. We're waiting for the payment of the handling fee. Once this is done, we could transfer the respective licenses immediately.

     

    I hope that helps!

     

    Best, Michael Hula

     

    VSL Sales


  • Hello Sales,

    At what point is the transfer fee required to be paid? Before the complete product is handed over to the new user, i.e. at step 2?

    Regards.