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  • Activation Code Has Been Used Already- HELP

    E
    E

    Hi! I recently moved and unforunately in the process lost my old eLicenser. I purchased a new one and need to re-active Vienna Ensemble Pro 4 & the 4-6 Upgrade license. Unforuantely when trying to activate the licenses I get a message saying 

    The activation code has been used already. An activation code can be used only once to download or upgrade a license.

    Please contact your software vendor to get a valid activation code.

    Please help. How can we make the activations work on the new eLicenser?

    Thanks!
    Eric
  • michiM
    VSL Team
    michiM
    Hello Eric, I'm sorry to hear that you've lost your Vienna key! Please write an email from your registered email address to sales@vsl.co.at, so I could tell you the next necessary steps in this case. Kind regards, Michael