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  • consistent crashes in VE Pro when duplicating a kontakt instance

    JT3_JonJ
    JT3_JonJ

    This is something new that has started occurring seemingly at random, though I did relatively recently upgrade to VE Pro 6.0.16068 in Windows 7. I use to be able to duplicate instruments, especially kontakt, without any issue. This is my preferred way of adding new instruments due to not having to hunt for it in a list. However now when I duplicate and instrument in VE pro it consistently crashes. I've tried on both kontakts with and without instruments loaded and it now crashes everytime. 

    Anyone have an suggestions or fixes for this issue? Its really driving me nuts as I'll be working on a project, forget about this bug, and duplicate a track in the heat of the moment only to have it crash! Thanks in advance for any help. 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Why are you using an old version of VE PRO? The latest version is available here, I'd give this a try. Please also try with a standard Kontakt library like the factory content.

    If the bug stays the same, please send the crash-dump to support@vsl.co.at, and include detailed information about the Kontakt version and library that is involved with the crash.

    You can find the crash dump file here:

    C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

    => This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support