@Paul said:
Hi Eptesicus,
Please contact us directly, we will look at your situation in detail and do our best to offer you a solution.
Best,
Paul
Hi Paul.
It is very good, that you indicated to take care for Eptesicus very understandable request 👍
But I hope you know that this is obviously no privat problem of Eptesicus, but the same problem for all who purchased the early bird offer before VSL launched their current Voucher-offer.
I confess if I would have known that the Synchron-Strings would be still available in their earlybird-pricing in December (where you already last year have had a similar voucher-offer) and not already released in November as announced I obviously would of course likewise have waited, what I just didn't since I thought the regularpricing would be even with Vouchers more expensive than the early bird offer.
Eptesicus has absolutly right, that the most faithful VSL-Customers who dared to pay for something they just believe to be good are now in a very unlucky situation..
The easiest way to come along will presumably be, to spend all who buyed that early bird Synchron Strings already in November one 100€ Voucher and everybody will be satisfied.
Or would you prefer, that all Synchron-Strings-Earlybirds would "contact you directly" that would be also OK.
I hope this might help to find a solution for all who are now in the same situation like Eptesicus.
best
Steffen