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  3. eLicenser / Vienna Key problem

  • eLicenser / Vienna Key problem

    T
    T

    Hello,

    After several years of use, my eLicenser has stopped responding when plugged into my powered USB3 hub (the hub is 2 years old).

    It IS detected properly when I plug it directly into the back of my iMac.

    I've tried checking the power input to the hub, but that seems to work, too: my phone charges only when the hub's AC current is plugged in, otherwise it doesn't charge. The hub doesn't have a LED indicator light for power.

    Seems like I'll need a new hub or a new eLicenser, and my question is: do these eLicensers tend to malfunction after several years, is it a known problem and should I transfer all my licenses ASAP?

    Thanks for your help.
  • PaulP
    VSL Team
    PaulP

    Hi Talino, 

    eLicenser usually work very long, and as long as they reliably show up on a USB port on your computer, I'd say there is no need to worry. 

    USB3 seems to be more "picky" when it comes to those eLicenser, I have a 50/50 chance of recognition when I am connection to the USB3 ports on my powered hub. 

    If that's not the case, it's a good idea to get a new eLicenser with 2-year warranty and transfer the licenses onto this new key. 

    Moving licenses between eLicenser USB keys is simple:
    1) Connect both keys to your computer
    2) Open the eLicenser Control Center
    3) Drag the license(s) from one key to the other key. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • T
    T

    Thanks a lot, Paul. It seems the hub is indeed the culprit here. Phew...

    Best,

    Tal