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  3. Legato Tool problem and re-activation

  • Legato Tool problem and re-activation

    I
    I
    I have recently been having problems with legato performance tool: Notes occuring after rests are not starting with the clean samples. I came the forum in search of a solution and noticed that the tool had been upgraded to 2.1.1. I downloaded this new version and installed it in two of my computers. One worked fine - problem solved, the other has asked to be activated. Your records teel me that I have already authorised the tool for six computers, and no doubt this will count as the seventh! However, despite an additional email, after nearly 12 hours I am still without a fully functioning system. This is not a brilliant system given that time is always 'of the essence' as far as working composers are concerened.

    Regards, Ian Lawson
  • I
    I
    It's been 18 hours now and no response.
  • cmC
    VSL Team
    cmC
    dear ian,
    the performance tool needs re-activation if some hardware on the computer is changed, sometimes also if the system drive is new formatted.
    unfortunately i have been out of office today until now and you have requestd a responsekey without providing your current computerID.
    please select offline activation in the activation wizzard and send me the 8-character string - i'll respond immediately.

    sorry for the inconveniance, christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • I
    I
    Thanks Christian, everything is back to normal. Sorry go 'go public' on this board - I was only trying to attract some attention.

    Regards, Ian