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  4. VEP6 crash on PC slave w/ Cubase Pro 9

  • VEP6 crash on PC slave w/ Cubase Pro 9

    O
    O

    I’m not sure why it would matter to VEP6 functioning correctly, but I believe Cubase Pro 9 (mac version) keeps crashing an instance of VEP 6 on my slave Win7 PC, due to a mixer configuration problem in Cubase 9 on my MacPro. I'm not sure why this would crash my instance of VEP6 on my slave PC though. (?)

    I load up an instance in Cubase, and upon finishing loading the samples on the slave PC, it crashes VEP (see pics) on the PC, temporarily freezing Cubase from continuing to load session until I’ve closed the instance of VEP6 on the PC. Do I need to turn off something in my VEP settings on either machine, so the Cubase issue doesn’t effect VEP? It’s really annoying since my other VEP instances, on separate slave PCs, open fine within the same session in Cubase just fine. So I believe this is an isolated incident.

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  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello oxblood,

    You can always send the crash dump to support@vsl.co.at

    To isolate VE PRO from Cubase, use the Decouple Mode, as described in the VE PRO 6 manual, page 57.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • O
    O

    Hi Paul, how do I find where the crash dump is stored? Thanks
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi oxblood,

    Thanks!

    Like I said: You can send the crash dump to support@vsl.co.at">support@vsl.co.at

    The crash dump of VE PRO can be found here: C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

    => This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support