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  3. VSL LOST KEY POLICY
  • A
    A

    Makes sense. Thanks Jasen and Paul.

    I understand VSL is not out to make us suffer and that there is a valid reason why things are the way they are.

    But I am sure they will work out a good solution soon...the company is remarkably efficient and high quality in every other aspect.

    Anand

    P.S. btw Jasen your signature quote is funny....not sure what he really meant by that.
  • S
    S
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    last edited

    Hi everybody,

    We're so happy to announce our solution to lost/stolen/broken ViennaKeys!

    • Protect your valuable VSL licenses for 2 years
    • No downtime when reporting a ViennaKey as lost, stolen, or broken
    • Simple and straightforward

    For a fee of €70 per ViennaKey, the Vienna Protection Plan will cover your valuable VSL licenses for two years, no matter how many licenses are stored on each ViennaKey! No downtime for you, no more worries!

    For more details, take a look at the link above, or at that FAQ's.

    Best,
    Stefan
  • A
    A

    Like it, thanks.
  • BillB
    BillB

    Aren't keys already protected againt breakage for 2 years? Or is that just against failure?

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • S
    S

    Thanks Al Lupo!
    Bill, without the Vienna Protection Plan, ViennaKeys have a 2-year limited warranty against failure, as long as there's no physical damage to the key. This will stay the same, but with the Protection Plan you're also protected against loss, theft and any kind of malfunction.
  • bbeliusB
    bbeliusB

    Does the Protection Plan cover an eLicenser key older than 2 years?
    And can you move the protection between two keys just like any license?

    Ben@VSL | IT & Product Specialist
  • S
    S

    Hi bbelius,

    Yes, and yes. :)
    Kindly note though that only the key that holds the Vienna Protection Plan license is protected. If you have several keys, simply get as many Protecion Plans as you need.

    Best,
    Stefan
  • LAJL
    LAJL
    Hi Stefan, will VSL remember us when the 2 years are over? If yes ... how? Via Email? Or do we have to set a reminder in our own calendars? BR, Lars
  • S
    S
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    last edited

    Hey Lars,

    Absolutely, we'll send you an email in time, before a Protection Plan expries. In addition, you can check expiration dates, if you have Protection Plans registered, right here at MyVSL/MyProtectionPlans. 😊

    Best, Stefan
  • D
    D

    Hi Stefan et al

    I am greatly relieved to learn of the 2year protection plan option. I have purchased mine right away.

    Paul R
  • Cyril BlancC
    Cyril BlancC

    This is a great news

    Is  Steinberg adding the possibility to move all licenses with one click ?
  • S
    S

    Thanks Paul and Cyril for the kind words, much appreciated!
    Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)

    To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.

    Best,
    Stefan :)
  • K
    K
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    last edited

    Thanks so much Stefan! I am very happy that you did not switch to a completely cloud-based solution and allow us to continue working anywhere. I carry my key with me a lot and so a BIG worry is gone 😊 ...
  • S
    S
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    last edited

    Many thanks for your comment, Kai! Much appreciated.
    Enabling our users to get rid of their worries was exactly our goal! 👍
  • DominiqueD
    DominiqueD

    What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

    In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.
  • bbeliusB
    bbeliusB
    last edited
    last edited

    IMO it is not an optimal solution, but at least a decent one. And it is cheaper then any insurance 👍

    Your timing is also perfect: I have a recording session on location on saturday. One thing less to worry that day 😃

    Ben@VSL | IT & Product Specialist
  • LAJL
    LAJL
    What I like on ILok Zero Downtime more is that all licenses of every firm are protected. With this solution all my Xils-lab Licenses are still not protected. But that is no VSL issue. STEINBERG are the idiots who have no idea what a Full Customer Support should look like. The fact that VSL protects elicensers which are older than 2 years shows that they understood while Steinberg doesn’t understand.
  • L
    L
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    @Dominique said:

    What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

    In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

    +1
  • L
    L

    Zero Downtime for iLok is 30 USD - VSL Protection is more than twice the price!! The thing is: if You spread Your libraries over more than one computer (that is intended by using VEPro!) You pay 210 Euro!! for a service that protects the product for the company.

    I am really angry about that because - as has been stated before by Dominique - by having the possibility to deactivate licences on a stolen key there is no need at all for a protection plan! I do not know if it is legal to ask customers to pay for a sevice that is not necessary to protect the licences - think about it, this is a serious question...
  • S
    S
    last edited
    last edited

    @Dominique said:

    What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

    I was asking to my self the same thing