@agitato said:

Anyways, I understood later that the need for purchasing licenses at 50% arises only for lost dongles. I initially thougth it applies to damaged dongles that are out of the 2 year waranty as well.  What I understand now is that if I have a damaged key that is out of warranty period, I can pay for a new key and reactivate the license at 20 euros/license, which I can live with. Hope I am correct in that.

Anand

That's correct. 20 EUR per license, minimum fee is 30 EUR. 

Best, 
Paul

@agitato said:

Ok. Even with the 'permission to use' car analogy, if I paid money for the permission, and I lose they key, wouldnt it be more fair if I just need to buy a replacement key rather than an entire replacement of the permission?

You're absolutely right Anand it would be more fair, to you and me, but not to VSL. You see, VSL has to pay Elicenser for those licenses (keys to the car so to speak).  When you loose your key, new licenses will have to be reissued and VSL has to pay for those so they're merely passing those costs on to the user who lost his key.

I think it was you who said this was an arcane system and you're right about that.  Also, this having to buy a new key every two years is getting old especially when you can't do a mass transfer of licenses from the old key to the new.  You have to transfer them one at a time and that is very irritating.  Hopefully, there is another system in the works that will be satisfactory to all.

Makes sense. Thanks Jasen and Paul.

I understand VSL is not out to make us suffer and that there is a valid reason why things are the way they are.

But I am sure they will work out a good solution soon...the company is remarkably efficient and high quality in every other aspect.

Anand

P.S. btw Jasen your signature quote is funny....not sure what he really meant by that.

Like it, thanks.

Aren't keys already protected againt breakage for 2 years? Or is that just against failure?

Thanks Al Lupo!
Bill, without the Vienna Protection Plan, ViennaKeys have a 2-year limited warranty against failure, as long as there's no physical damage to the key. This will stay the same, but with the Protection Plan you're also protected against loss, theft and any kind of malfunction.

Does the Protection Plan cover an eLicenser key older than 2 years?
And can you move the protection between two keys just like any license?

Hi bbelius,

Yes, and yes. :)
Kindly note though that only the key that holds the Vienna Protection Plan license is protected. If you have several keys, simply get as many Protecion Plans as you need.

Best,
Stefan

Hey Lars,

Absolutely, we'll send you an email in time, before a Protection Plan expries. In addition, you can check expiration dates, if you have Protection Plans registered, right here at MyVSL/MyProtectionPlans. 😊

Best, Stefan

Hi Stefan et al

I am greatly relieved to learn of the 2year protection plan option. I have purchased mine right away.

Paul R

This is a great news

Is  Steinberg adding the possibility to move all licenses with one click ?

Thanks Paul and Cyril for the kind words, much appreciated!
Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)

To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.

Best,
Stefan :)

Thanks so much Stefan! I am very happy that you did not switch to a completely cloud-based solution and allow us to continue working anywhere. I carry my key with me a lot and so a BIG worry is gone 😊 ...

Many thanks for your comment, Kai! Much appreciated.
Enabling our users to get rid of their worries was exactly our goal! 👍

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

IMO it is not an optimal solution, but at least a decent one. And it is cheaper then any insurance 👍

Your timing is also perfect: I have a recording session on location on saturday. One thing less to worry that day 😃

@Dominique said:

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

+1