@Piotr Katzpersky said: Correct me if I'm wrong, but the 2 years guarantee means only that, that if the key brakes during that time, it is basically replaced for a new one for free (with all the licenses). After that time I have to pay for replacing it (ie pay for new one), but without any additional costs when it comes to license transfer from broken one (taking that I have the key and all licenses registered). Am I right?
Not quite right. Look at this thread:
Regarding lost or stolen keys, VSL says:
Basically every user is responsible for his keys and licenses himself, we're not obliged to replace any lost or stolen licenses or keys at all, like e.g. lost or stolen jewelry wouldn't be replaced unless it's insured.
I'm afraid this means that you will have to purchase new licenses if your key doesn't show up again.
A user says:
- If your Vienna Key is broken without the warranty, you need to pay around 40 Euros (can't remember the exact figure) for each license you have, but not for the product price.
- If your Vienna Key is lost, you might get a small discount on your owned products. But yeah, you'll have to buy it again.
Vienna Key warranty lasts for 2 years, so you'll need to buy and transfer your licenses to the new one before it goes off.
Here's another thread:
Paul from VSL says:
In case a ViennaKey is damaged, users have to send it to our office in Vienna (American users: to the office of our distributor ILIO based in California) to enable us to take a look at the kind of the damage. If the damage on the ViennaKey shows signs of external force, he will of course have to pay for the new ViennaKey, and a handling fee for the new licenses (EUR 20 per contained license, minimum fee EUR 30). If a ViennaKey is registered to a user account, it's a lot easier for us to find out which licenses were stored on the Key.
If the ViennaKey breaks within the warranty period (two years) without extraneous cause, the user gets a new ViennaKey and the new license free of charge if he can verify the warranty period by sending us the invoice of the purchase of the ViennaKey or other eLicenser USB Key. That's why we recommend to purchase a new key every two years and to keep the invoice at a safe place.
So, that's why I buy new keys every 2 years...