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  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    Hi Paul

    What can I do to help you to debugg this problem.

    I have V5 on my MacBook and V6 on my Macpro

    Can you  give a link to the last DM 

    You could add it when you download VEP

    It will be great if your genius programmer could write a utility :

    1) to propose updates like the one of Arturia

    2) to check if all the samples bought are on disk

     

    Thanks in advance

    Cyril

    @Paul said:

    Hi,

    We checked on all our computers, no trouble with the Preload time on any system. The value should be displayed in the Directory Manager. 

    Please stick to the default value 16384 for all non-SSD drives. 

    Will do more tests tomorrow. 

    Best, 
    Paul
  • PaulP
    VSL Team
    PaulP

    Hello Cyril, 

    The latest Directory Manager is always installed with the latest Vienna Instruments / PRO. 

    Additional software is not planned, but thanks for the input. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D

    To be sure, I re-downloaded VEP6 to be sure I was using the most recent Directory Manager. No change at my end. I am wondering if there might be some .plist preference I need to delete. Sometimes that can be an issue I think on a Mac. I'm travelling today so won't be able to try things out until later tonight or tomorrow.

    Thanks for sleuthing this at your end. I'm sure this will get figured out.

    Paul R
  • PaulP
    VSL Team
    PaulP

    Hello Paul, 

    The Directory Manager is NOT installed with Vienna Ensemble PRO 6. 

    It is installed with Vienna INSTRUMENTS and Vienna Instruments PRO. 

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D
    Hi Paul That was a typo on my part. I did re-download the VIP software, not VEP6. sorry for any confusion. Paul R
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Try to delete "com.vsl.vsldirs1.plist" in /Library/Preferences. Does that help?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    @Paul said:

    Hi, 

    Try to delete "com.vsl.vsldirs1.plist" in /Library/Preferences. Does that help?

    Best, 
    Paul

    Hello Paul

    It does not help

    Is it normal I have all those file .lockfile of 2011 ? (see screen shot)

    I have delete all VSL files pref

    Uninstall VE VI and MIR

    Re-install VE VI and MIR

    and when I re-open DM I have still some links to old files(see second screen shot)

    You will find 2 other screen copy :

    - on the right one with value in preload size

    - on the left when I close DM and re-open it after

     

    Best

     

    Cyril
  • D
    D
    last edited
    last edited

    Hi Paul

    No. Unfortunately it didn't change anything. And....I'm now on my main computer, not on my laptop (which I've been using for the past 5 weeks). I was hoping that I would get a different result by changing computers. I'm now on an iMac with 3.5 GHz Intel Core i7 processor. And I have 32 GB 1600 MHz DDR3 memory. Not sure that's pertinent, but I thought I'd pass it along.

    Interesting that running the Directory Manager after deleting the preferences did not create a new .plist file. Does that surprise you at all?

    I also have a com.vsl.vsldirs1.plist.lockfile in my preferences but it seems to be unimportant. It was last modified in 2012. I think I'd be safe to remove it, don't you?

    Further, after running the Directory Manager I ran VEP6 and then Digital Performer 9 and tried to load up the big file I've been using. VEP hung at 89% loaded and I had to force it to quit. Just not sure what to do next.

     

     

    @Paul said:

    Hi, 

    Try to delete "com.vsl.vsldirs1.plist" in /Library/Preferences. Does that help?

    Best, 
    Paul
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

     

    Hello Daerp

    It is good to know that I am not the only one to have this problem

    I am downloading Xcode to analyse the Plist

    I will report back when I have finish (download is 1 hour)

    @Paul said:

    Hi, 

    Try to delete "com.vsl.vsldirs1.plist" in /Library/Preferences. Does that help?

    Best, 
    Paul
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    @Cyril said:

     

    Hello Daerp

    It is good to know that I am not the only one to have this problem

    I am downloading Xcode to analyse the Plist

    I will report back when I have finish (download is 1 hour)

     

    I have attached a screen copy where I have add the preload size :

    If you edit the file with Xcode it does not show the value that you have add

    Looks that the routine to store the preload buffer has disapear from the code

    I had a look with the 3 other files, did not seen any bufer size !

    Can you send us a DM that is working in your shop ?

    Best

     

    Cyril

     

    P.S. I have also test to add in DM only SE lib
  • D
    D
    last edited
    last edited

     

    Further to this, I tried again this morning and VEP6 hung at 87% loading the file. I've attached a screenshot in case you see anything untoward.

    Thanks for this Paul. I feel awkward writing with all these problems. I love VSL. But I'm spending a lot of time troubleshooting.

     

    @Paul said:

    Hi, 

    Try to delete "com.vsl.vsldirs1.plist" in /Library/Preferences. Does that help?

    Best, 
    Paul
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    @daerp said:

     

    Further to this, I tried again this morning and VEP6 hung at 87% loading the file. I've attached a screenshot in case you see anything untoward.

    Thanks for this Paul. I feel awkward writing with all these problems. I love VSL. But I'm spending a lot of time troubleshooting.

    Il you look in the activity monitor you will see the VM increasing 

    My MAC PRO hang after 90 % of loading and 4 GB of VM

    I could not even force quit the task. I had to force switch off

    It is quite normal as there is 108 VI in my orchestral template  

    All VI are loaded with levell II preset ; so if I do not reduce the preload buffer size ; it is going to use much more than all my 32 GB.

    I had been working with the preload buffer size set at 2048 because my VSL LIB is on a raid of 3 x SSD connected to a SATA III interface
  • D
    D
    last edited
    last edited

    Update.

    Just tried running everything on my laptop. The Directory Manager issue is still there but VEP does not hang when I load the big file.

    But....on my iMac VEP hangs. Attached are a couple of files I saved from my Activity Monitor. Maybe that will help you help me figure this out.

    Cheers,

    PaulR

    SampleU0020ofU0020ViennaU0020EnsembleU0020Pro.txt-1696283011891-tou4h.txt SampleU0020ofU0020ViennaU0020EnsembleU0020ProU00202.txt-1696283011891-5dvxd.txt
  • D
    D

    Hi again Paul

    Sorry for the multiple replies. I'm very determined to figure this out. As I said in the other post, I deleted the .plist and here is the most recent file displayed with the new preference and some information in the panel beside it that may be of use...???

    Paul R

    Image
  • Cyril BlancC
    Cyril BlancC
    last edited
    last edited

    VSL is not working on Saturdays and Sundays

    Hope they found a fix toomorow.

    @daerp said:

    Hi again Paul

    Sorry for the multiple replies. I'm very determined to figure this out. As I said in the other post, I deleted the .plist and here is the most recent file displayed with the new preference and some information in the panel beside it that may be of use...???

    Paul R
  • D
    D

    Good news. VSL has discovered a compatibiltiy issue with Sierra and is going to post an update to VIP with a correctly functioning Directory Manager.

    In the meantime Paul K sent a link to a beta copy of the update.... and it works!

    Thanks very much for figuring this out, Paul.

    Paul R