Hello Jason,
This has to do with the fact that you have multiple VE PRO licenses, which need different VE PRO 6 Upgrade licenses.
These are the existing licenses (before VE PRO 6):
1) VE PRO 4 (you have none that have not been upgraded)
2) VE PRO 4 upgraded to VE PRO 5 (you have 6 of those)
3) VE PRO 5 (you have 3 of those)
I have attached a screenshot that show what these 3 licenses look like.
And these are the possible upgrade licenses to VE PRO 6:
1) VE PRO 4 => VE PRO 6 (none)
2) VE PRO 4 upgraded to VE PRO 5 => VE PRO 6 (you have received 6)
3) VE PRO 5 => VE PRO 6 (none, but your next order of VE PRO 6 will get you those automatically)
So thereĀ“s a logic behind all this, with multiple licenses registered on your account:
FIRST we send upgrade licenses for the oldest licenses, then the others follow (depending on your registrations).
You have received 6 VE PRO 4+5 => VE PRO 6 licenses, so you will need to find those 6 VE PRO 4+5 licenses on your keys to upgrade.
Any questions, please contact us directly at support@vsl.co.at
Best,
Paul