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  • Lost Access to my Vienna samples

    HELP!

    I no longer have access to my Vienna samples, is it likely to be the ilok or the elicenser or something else ......

    BT


  • last edited
    last edited

    Hello BT,

    Can you see your licenses when you open the eLicenser Control Center?

    If yes, this is the safety routine to assign the samples so that VI / VI PRO can find it:

    Please open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").

    Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer.

    More information about how the Directory Manager works can be found in the video "How to use the Directory Manager".

    Best,
    Paul


    Paul Kopf Product Manager VSL