Vienna Symphonic Library Forum
Forum Statistics

184,538 users have contributed to 42,365 threads and 255,344 posts.

In the past 24 hours, we have 0 new thread(s), 6 new post(s) and 63 new user(s).

  • eLicenser Server Maintenance

    Dear Forum Community!

    As some of you already noticed, our colleagues at eLicenser are performing maintenance work on their license server, which takes longer than we hoped. 

    We apologize for the inconvenience, it´s never a good time for these tasks... especially when you´re eager to check out your new instruments. 

    Thanks a lot for your understanding and patience!

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    Do you have any estimate on when the servers might be up?

    Thanks!


  • Hi naren, 

    The eLicenser Team is working hard to make it work again, we´re hoping for this afternoon. 

    I´ll keep you up to date!

    Thanks for your understanding, everybody!

    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    Great! Good to know, and thanks for the quick reply! Much appreciated.

    Naren


  • Any word on this yet? I purchased the Jazz Drums yesterday to use on a project that needs to be done this week and I'm still waiting for the authorization to work so I can use them.


  • Hi,

    Our latest news is that the eLicenser team hopes to get the server back online towards late afternoon/evening. 

    I´m also checking every 10 minutes here, will keep you up to date. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Still waiting........


  • Hello everybody, 

    I got an update that eLicenser are confident that they will be able to handle the huge amount of data they´re dealing with soon. 

    Such events are VERY rare, and once again, we´d like to apologize for any inconvenience on their behalf. 

    Thanks for your patience! I´ll definitely post an update in this forum and contact all of you who have contacted us at Support via mail, once this situation has changed. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hello everybody!

    Good news! The eLicenser server just went online again. 

    Thanks SO MUCH for your patience. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Thanks for the update. Am back to work. An untimely scheduling for this though.