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  4. [SOLVED] Classical Guitar upgrade installation problem

  • [SOLVED] Classical Guitar upgrade installation problem

    M
    M

    Hi folks,

    I have been using and enjoying classical guitar standard edition for a while. Now I've purchased, downloaded and installed the full library upgrade, but unfortunately, the full library does not show up e.g. in Vienna Instruments Standalone.

    Here are my details:

    I am using a Mac with MacOS 10.10.5. I have used the newest version of Vienna Download Manager and installed the library via "auto-install" after uploading the new license to my eLicenser USB-Stick. The new library has been installed in a folder called "51_Concert-Guitar", next to the folder of my standard library (the directory manager sees both folders). The eLicenser Control Center shows two entries for concert guitar: "DL Concert Guitar" and "DL Concert Guitar L2".

    What's wrong? Thanks in advance!
  • PaulP
    VSL Team
    PaulP

    Hi mat123, 

    Please send a few screenshots of the sample content folders (so we can see the content) and your Directory Manager and VI Browser page to support@vsl.co.at

    Thanks, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Hi Paul,

    thanks for your quick reply. I just sent you the screenshots.

    Matthias
  • M
    M

    here's an update: thanks to the advice from Paul, the problem could be quickly solved. The upgrade installer has installed the complete library in a second library, so I could delete the old folder. A source of confusion: in the VI browser, the name of the new full library corresponds to the name of the old folder ("151...", new folder: "51...").

    thanks!

    Matthias