Vienna Symphonic Library Forum
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  • Purchasing issue - Payment failed: 30009


    I'm trying to buy the Bass Flute instrument, and am getting the following error.

    I've tried with Safari and Firefox, and Credit Card and PayPal - same response. 

    Can you help? Thanks


    • Payment failed:
      30009; A communication error with the QTILL server occurred.
      connect timed out

  • Hi Evan,

    you're right, buying is not possible atm, unfortunately this is a problem at our payment provider which we have no influence on - they're working on this so we are confident that it will be solved soon!

    Sorry for the inconveniences!
    All the best,

  • Hi Sabine, thanks for the quick reply.

    Could you post here when you know they've resolved the problem? Thanks!


  • Hi Evan,

    payment should now work again in our webshop!