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  • Windows 10 issues

    Im on windows 10 now and VEP hangs on "Loading Data Please Wait". What can I do to trouibleshoot>?


  • Hi aptmusic, 

    Some more information would be great...

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • In processes tab it says 0% CPU. Latest version of everything (Kontakt, PLAY, VEP)


  • This metaframe ran fine on Win 7 and an earlier version of VEP. I'll see if I can find out what version was working


  • I tried disabling W10 antivirus as suggested in another topic. The issue specifically : i see it load a ton of stuff from PLAY, and then once it hits 12,043 MB, VEP quits loading things and hangs like this forever.

    Image


  • Hi, 

    Thanks! I´d say, contact EastWest, they have multiple NFR licenses of VE PRO to test on their system. I´d also attach the metaframe for testing. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • I tried the older build of VEP. No change. Next I'll roll back play. Metaframe attached.


  • too big to post metaframe (48 MB). heres a wetransfer that will expire within a few days. http://we.tl/f3b6Dx6DHK


  • I did find this in my reliability monitor:

     

    Description

    Faulting application name: Vienna Ensemble Pro x64.exe, version: 5.4.0.13845, time stamp: 0x560ac4d6

    Faulting module name: play_VST_x64.dll, version: 4.3.1.0, time stamp: 0x5644f85b

    Exception code: 0xc0000006

    Fault offset: 0x000000000068d0a0

    Faulting process id: 0x5670

    Faulting application start time: 0x01d13dd023546749

    Faulting application path: C:\Program Files\Vienna Ensemble Pro\Vienna Ensemble Pro x64.exe

    Faulting module path: C:\Program Files\Vstplugins\play_VST_x64.dll

    Report Id: 17d87df3-5577-4a5c-8147-7f15092340d7

    Faulting package full name: 

    Faulting package-relative application ID: 


  • Hello aptmusic, 

    Faulting module path: C:\Program Files\Vstplugins\play_VST_x64.dll

    Says it all... I hope that you will hear back from EastWest soon. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL