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  4. VERY VER VERY IMPORTANT PLEASE READ

  • VERY VER VERY IMPORTANT PLEASE READ

    T
    T
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    Hi Everyone ,

    I WOULD LIKE TO MAKE IT VERY CLEAR IF YOU HAVE NOT REGISTERED YOU USB ELICENCER DONGLE SERIAL NUMBER WITHIN THE ELICENSER SOFTWARE , PLEASE DO IT IMMEDIATLY . YOU MUST DO IT SO IT ALSO REGISTERS ALL OF YOUR PRODUCT ACTIVATION CODES

    BEFORE

    ( A UNFORSEEN CIRCUMSTANCE -LOST,STOLEN OR BROKEN USB ELICENER DONGLE )

    BY DOING THIS YOU ARE THEN COVERED AGAINST LOST ,STOLEN OR IN MY CASE A BROKEN USB E LICENCER , WHICH AFTER YOU PURCHASE A NEW KEY THEY SHOULD RE ISSUE YOU WITH NEW ACTIVATION CODES FOR YOUR PRODUCTS .

    2. Procedures for lost/defective USB-eLicensers

    I have accidentally lost my USB key! Does it get replaced by Steinberg?

    • Again, the USB-eLicenser is the most vital part of your product!
      Please make sure to have all eLicensers registered in MySteinberg so that they are known. Without a MySteinberg account and a USB-eLicenser registration, no replacement is possible.
      Now, in case the USB-eLicenser has been lost or stolen, please contact your local support for further information on how to proceed.
      It might make sense to have an empty spare USB-eLicenser at hand as we only replace the licenses stored on the lost/stolen key (if all preconditions are met).

    The USB-eLicenser I just bought does not work (the red LED inside the key does not light up when connected). It appears to be just dead (Dead On Arrival, manufacturing error). How do I get it replaced?

    • Please return the whole product package to your dealer or contact our technical support for a replacement.

    My USB-eLicenser worked fine but now it has ceased to function and appears to be defective without any physical damage.

    • In this case please contact our technical support for a replacement of your licenses. Also, if the USB-eLicenser is not physically damaged and is still within the 2-year warranty period, we'll send you a new USB-eLicenser free of charge. Please make sure that the key has been registered in MySteinberg before contacting us!

    I broke my USB-eLicenser!

    • You need to buy a new empty USB-eLicenser.
      Please make sure that the defective key has been registered in MySteinberg before contacting us for any license replacement.
      The new activation code(s) can then be downloaded to the new USB-eLicenser using the eLicenser Control Center.

    I HOPE THIS HELPS SOMEONE

    REGARDS