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  4. Solo Voices still not available in VI Pro

  • Solo Voices still not available in VI Pro

    K
    K

    Hello,

    This problem was tagged as [SOLVED] a bit prematurely I think.  I'm still unable to see the Solo Voices library in VI Pro.  Here is my configuration:

    OSX 10.9.5  Macbook Pro Retina

    eLC Version 6.8.1159

    Vienna Instruments Pro 2.4.13477

    The Solo Voices license appears in the eLicenser application and shows in the Directory Manager.  I've reloaded the libraries in Directory Manager, rescanned, played with the library folder placement, all to no avail.  The library stubbornly refuses to appear.  This is the first time I've had any problem adding a new library to the collection and I'm not sure where to go from here.  

    Quite frustrating.

    Best,

    Kenneth.

     
  • K
    K

    Hello again,

    I should add that my VE Pro 5 version is also up to date at: 5.3.13407

    Thanks,

    Kenneth.
  • F
    F

    Hi,

    I had a similar problem, I mean, on my iMac the library installer(4.1.13477) refused to install DL Soprano choir on my SSD, I had to do it on my MacBook Pro and 'bingo' it worked. Still don't know why ? Here are my details : OSX 10.10.1, elicencer 6.8.5.1159, VI Pro 2.4.13477, my MacBook has the same "Yosemite" OS than my iMac. I've never had this kind of problem before. Now everything is working ! Maybe a "USB" prob, you would not be the first and unfortunatly the last... Good luck

    F.red

     
  • K
    K

    Hi Fred,

    Thanks for this.  I too was trying to install on my ssd.  I'll try to make enough space on my machine to install again.

    Best,

    Kenneth. 
  • K
    K

    Hello,

    OK, I'm now officially out of ideas on how to get this library working.  

    Just to be sure there were no issues with the original download I re-acquired the download files from the VSL server.  Ran the installer again on both an external drive and the internal drive on my computer.  Directory Manager sees the installed library, but, in either case the library still does not appear on VE Pro 5.

    I need some guidance from VSL gurus now please.

    Thanks,

    Kenneth.
  • LAJL
    LAJL
    Hi, I bought Elements, Vienna Solo Strings Cons and a few Updates to Full Bundles. And I had the Problems too. The Soprano Choir (from the Single Instruments) could not be installed because the Installer showed a message that there is no License on the Vienna Key. Solution ... I downloaded it a Second time ... And it worked ... But I have no Idea why ... The Second Problem IS that I had to install the Solo Singers on my Main Harddrive. While it was no Problem to install the other purchases on an external HD, the Solo Singers always Show a Message that the EXTERNAL HD does not have the right Capacity .... 300 GB are free .... I tried the Installation on a second HD ... from Lacie ... Impossible ... I even tried downloading a second time and hoped that it works like in the Soprano Choir-Case ... Impossible . I have Mac OS X Mavericks on a MB Pro from 2010. And as I wrote ... installing on the Main HD of the Computer works. BR Lars
  • H
    H

    Hi Kenneth,

    sorry to hear that you do have such problems to get Solo Voices uo and running.
    I don't know if you already have checked if the Solovoices License appears in the Lincense overview inside VI PRO. It's the drop down menu where the version number is displayed. You have to select the "Show License" entry.

    I've attached a screenshot how the license should be labeled there.

    best
    Herb

    Image
  • K
    K

    Hello Herb,

    Yes, the licence shows in VI Pro as Vienna Solo Voices L1+L2.  

    Let me know what other information I can provide that will help track this one down.

    Thanks,

    Keneth.
  • H
    H

    The only one idea which comes to my mind, is to do same check with license control center. Openening license control center and verifying if the Solo Voices license is listed there.
    If this is also looks correct, next thing which I would try, is to remove all volumes from Directory manager and just add the Solo Voices volume, than starting up VI PRO and rechecking.

    If you still do not get any results, our OSX support guys have to look more closely into this case. Maybe there is an authoristzaion issue on your system. Unfortunately I'm not competent in this regard.  

    best
    Herb
  • K
    K

    Still no go Herb.  The license is, indeed, visible in the eLicenser application.  Following your advice, I removed everything in Directory Manager, and added only the Solo Voices directory back in.  Still no luck in either VI Pro inside VE Pro, or the VI Pro standalone.  Very strange.  I've never had any issues with library installation before.  My system software & hardware system is the same as it's always been, Macbook Pro running Mavericks + Lacie ssd, so there are no variables there to explain this.

    Let me know how to proceed with the OSX support guys.

    Thanks for you help so far,

    Kenneth.
  • PaulP
    VSL Team
    PaulP

    Hi Kenneth, 

    Please send me some screenshots of your Directory Manager, your VI PRO interface  and the location of your sample content to support@vsl.co.at

    Also, did you check that you actually installed the sample content (you need the extracted *.dat files, not the compressed *.cab files)?

    Thanks,
    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • K
    K

    Thanks Paul,

    Yes I've already sent those details to support a couple of hours ago, thanks, with details on my system, etc.  And yes, four .dat files — Vienna-Solovoices_01.dat, etc. — are installed in a 111_Vienna-Solovoices directory.  The Directory Manager sees the library, the license is on the key, software up to date... Everything appears as it should be.  Restart the computer for a fresh start.  VI Pro has a stubborn blindspot for this library.  

    Next step, re-install software.  I'll stay in touch.

    Best,

    Kenneth.
  • PaulP
    VSL Team
    PaulP

    Hi Kenneth, 

    Also contacted you via mail. Let me know if you´re online, so I can help you out there. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • K
    K
    A big thanks to Paul for his assistance in getting past this problem! For anyone else encountering this particular bump in the road here's what appeared to provide a solution. I had, on Herb's advice, removed all my libraries from Directory Manager and added just the new Solo Voices library. The library still didn't show up in VI Pro however and at this point I threw up my hands and requested support. After a bit of poking around with the software, by Paul, the library finally showed up, after another of the existing libraries was added in to the Directory Manager. Still, it's a bit of a mystery what's actually at play here and it might have been something else that led to VI Pro, Directory Manager, and the Solo Voices library to finally play nicely together. So, for anyone else encountering this issue, assuming all the software is up to date, try removing all libraries from Directory Manager, then add Solo Voices, then add another working library back in. I haven't had much time to work with the Solo Voices library beyond building my standard template for each voice, but even that small encounter suggests the library has a lovely warmth and human quality to it. A couple of times I noticed a performance transition jumping out with an out of character formant shift (vowel change), and there's a pretty extreme high pitch, again out of character, in one of the the bass voice patches that I would want to avoid, but overall it sounds great and I'm looking forward to working with the level of nuance and striking realism the performance patches, in particular, provide. Kudos, Kenneth.