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  4. [SOLVED] DVD deteriorated

  • [SOLVED] DVD deteriorated

    J
    J

    Hi, I have bought my VSL Special Edition in a Box before 2010… just last month, my Laptop had to be repaired and had to be reformatted so i lost everything there (i failed to back it up with a time Machine - i use Macbook Pro 15” with 8G RAM, 3.06 processor). Just last week i pulled my VSL Box from the storage with the DVDs in it… the other day i was trying to make a copy of the installer because i found out that the coating on the 3/4 DVD has peeled off (maybe because of moisture, or its just that it’s really old) - but aside from that these were among the things that got soaked when our house got inundated during the typhoon Hyan/Yolanda here in our Region in the Philippines… i was trying to make a copy but it would always stop along the middle… i tried opening the DVD from a drive just to “select all” the files and drag them to my desktop on my laptop… as it copies, same thing would happen… only "Setup-SpecialEdition13.cab, setup-SpecialEdition14.cab, setup-SpecialEdition17.cab, and setup-SpecialEdition18.cab” are copied… setup-SpecialEdition15.cab and setup-SpecialEdition16.cab could not get through... Please advise me what to do, as i have really saved an earning when i bought my Special Edition Box and managed to ask a cousin to buy it in the US and send it here in the Philippines - this means i may find it really very hard to buy a new box. if you could just please send me the files [only the setup-SpecialEdition15.cab and setup-SpecialEdition16.cab] of the 3rd DVD containing the Library. I have several scores to orchestrate this month in the school… please help me. Hoping for your immediate and most positive response. thank you so much. Joseph
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello ajoteph,

    All products are available for download in your User Area.

    Please make sure that you are logged in and choose from the submenus "Vienna Instruments", "Special Editions" and "Single Instruments" (also for Epic Orchestra).

    Does that help?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • J
    J
    OH!!!! THANK YOU SOOO MUCH! I didn't realise there is that feature here... thank you so much! You have an EXCELLENT customer service! God bless!